To: Dr. Liu
From Sarah, Reneé, Alicia, and Stefani
Date: November 11, 2009
Subject: Progress Report for Group Proposal Project
Introduction
Our group proposal project is a proposal to fund and create a computer lab / tech classroom in Nance Boyer for the English Department’s use. We decided to write this proposal because most Cameron students must enroll in at least two English classes when they are undergraduate students. Often, other computer labs do not cater specifically to the English Department, nor do they have enough computers for an entire class’s use. Our intended audience is Dr. Liu, though it is possible that our proposal will also be read by other English Department professors, including Dr. Kingsley. It also may reach President Ross, who has the power to allocate some of Cameron’s funds to realize the goal of our proposal.
Work Completed
Before we were able to start our research, we discussed the need for such a lab. We also researched the cost of the project, and divided the work among ourselves. Sarah Standish, our group leader, has written our Introduction and Proposed Solution. She also will help conduct the primary research (one interview) and has helped with some secondary research (costs of supervisor’s pay, shelving, tables, chairs). Reneé has already written our Qualifications and is working on our Works Cited, and has completed our secondary research about other computer labs. Alicia has written our Statement of Problem and Conclusions and is also making graphs. Stefani is writing the Methods and Budget sections of our proposal. We will work collaboratively on the Project Schedule. Stefani and Sarah will edit the proposal for cohesiveness and grammatical correctness.
Most of our research was completed by the second week of the project, but we still have to finish our primary research before Stefani is able to finish the Budget and Alicia can make our graphs.
We have met as a group to discuss our project three times. The first time, we decided exactly what we wanted our proposal to accomplish, and what research was necessary to complete the project. At the second meeting, we assigned jobs to each person. During the third meeting, we talked about what needed to be accomplished first, and split up the remaining research among us. At that meeting, we also decided on a Project Schedule.
Only one mishap has occurred so far, in our data collection. Sarah Standish, who works in a computer lab on campus, planned to interview her supervisor. Her supervisor was too busy to assist in the project, so Sarah has had to find a new computer lab supervisor to interview.
Work Remaining
Though we have completed the drafts of most of our work, some things remain to be completed:
· Sarah’s interview of a lab supervisor
· Give data to Stefani, who will then complete the Budget
· Budget passed on to Alicia, who makes the graphs
· Sarah and Stefani edit the final drafts of the sections turned in
· Final meeting to discuss possible revisions
· Revisions made
Conclusion
Overall, we have made excellent progress. Everyone is working hard to get our proposal done ahead of time so that we will have time to edit and revise the proposal before it is due. The first draft of our proposal should be complete this Saturday. We do not expect further complications.
Wednesday, November 18, 2009
Tuesday, November 17, 2009
Instructions - Revised
How to a Wash Mini Schnauzer
Introduction
These instructions will show you how to wash a miniature Schnauzer with inexpensive materials. Follow these easy steps and you will end up with a clean mini Schnauzer or two.
Note: Each of these steps can be done with more than one dog in the bath tub. Wash one dog and then the other dog.
Materials
2 to 3 large bath towels
Tearless baby shampoo or Dog Shampoo for Sensitive skin
Cotton balls
Bath tub
Safety Information
CAUTION: Be sure to read instructions on shampoo before using. The shampoo may cause irritation to dog if not correctly chosen.
WARNING: Remember that water and shampoo make for a slippery bathtub be careful not to slip and fall. Remember to keep dogs calm to avoid injury to them as well.
Tips before Getting Started
- Remember to remove dog collars from dog’s neck
- Always check water temperature
- Remember that bath tubs can be slippery
- Always rinse dog’s coat thoroughly
Instructions
Step1: Remove collar(s).
Note: Removing the collar will help prevent a chocking hazard to the dog as well as keep the collar dry and odor free.
Step 2: Remove any items from the bathing area that can harm the dog, such as soap, wash clothes, etc.
Step 3: Place cotton balls in ears of the dog.
Note: Have more cotton balls on hand since dogs have a tendency to shake them out of their ears. Placing cotton balls in the dog’s ear will help prevent ear infections caused by water sitting in the ear canal.
CAUTION: Do not push cotton balls too deeply in the dog’s ear. This will prevent the cotton ball from getting stuck!
Step 4: Turn on water and check the water temperature. Always test water with your fingers or wrist. The water should never be hot but lukewarm.
Step 5: Place dog(s) in bathtub and rinse dog(s) from tail to neck, leaving the face dry.
Step 6: Apply shampoo to hand and work into foam and apply to the dog’s fur starting from tail up to shoulders.
Step 6a: Apply shampoo to hands and work into foam and apply to legs; then work shampoo into the pads of the dog’s paws.
Step 6b: Repeat step 6a on front legs and paws.
Step 7: Apply shampoo to hand and work into foam, and then apply to dog’s underbelly.
Step 8: Rinse shampoo from dog’s back, under-belly, and legs.
Step 9: Rinse the dog’s face with water.
Note: The dog will fidget and shake its head, but try to avoid getting water in the dog’s eyes and nose. Allow the dog to shake itself out.
Step 10: Apply shampoo to hands and work into foam then apply to dog’s face and muzzle.
Note: Do this step quickly but thoroughly since dog’s have a tendency to want to run away at this point.
Step 11: Rinse shampoo from dog’s face and muzzle. Remember to grab the scruff of the neck to hold dog steady.
Step 12: Remove and discard cotton balls; then dry dog’s ears.
Step 13: Dry dog with a bath towel.
Step 14: Remove dog(s) from bathtub and allow to air dry completely.
Step 15: Put collars back on dogs once they are completely dry.
Conclusion
With these easy steps you can have a clean Schnauzer. Remember to follow the tips and notes in the instructions. Always read the caution sections in the instructions. Other than that, washing a Schnauzer or two is easy with practice and is quality time for you and your dog. Have Fun!
Wednesday, November 11, 2009
Reflection 2 - Revised
Stefani
ENG 2333
Dr. Liu
14 October 2009
Assignment 2 Reflection
In writing my claim letter, I choose scenario 1 because I do travel when time allows for it, and I have had issues with tickets or seats. I can only imagine how frustrated one can be when their purchases are not honored by the company. In thinking about this scenario I choose to write a claim letter that reflects irritation, but I didn’t make it an angry letter. From my experience, angry letters are not answered. I tried to keep my tone claim and attempted to show frustration.
In response to that claim letter, I choose to write a good news letter. The two reasons for this are that good news is a bit easier to write, and with a recession going on, companies want to keep as much business as possible. In writing my adjustment letter, I tried to keep my tone sincere and concerned for my customer. I believe most companies should think that way. Not necessarily is the customer always right, but if the customer can provide proof of error on the company’s part, then the company should shoulder the blame.
In writing my memo, I attempted to approach the issue with the over-use of the photocopier in a manner that would not make the employees feel as if that they are all being punished; however, the employees needed to know that there were consequences with for their actions. The employees needed to see how Ms. Ponds was being affected and what their over-use was for the company. I choose not to add a threat of termination because it just didn’t seem feasible to fire employees for using the copy machine. I did create an option that allows employees to pay for their copies or take time off to make copies elsewhere, and I feel this is workable.
In writing the claim letter, I found that the e-mail and letter format are equally as effective. The only issue with the e-mail format was setting it up. Once that was accomplished, it worked the same as an actual letter. The e-mail is liable to get there faster than a mailed letter and possibly read sooner too; however, an e-mail can just as well be put on the back burner.
The adjustment letter, though written as a good news letter was not as easy to write. Good news is great on the receiving end, but for the company to claim fault is not an easy issue. To apologize for an employee’s rude behavior or a mix-up and then apply an adequate appeal or compensation to the wrong’s done without losing too much face and finances can be as difficult as a bad news letter. In writing this letter, I worried most about the tone and if the message was both feasible and acceptable by both parties.
In writing the memo, format as well as tone was somewhat difficult for me. Trying to remind workers why the photocopying is an issue and why Ms. Ponds is upset were a challenge. I thought about where a photocopier might be and how it could cause issues besides the standard: wasting paper, not enough toner, and loss of petty cash or finances due to over-use; and what I discovered was that creating an issue regarding privacy with personnel files covered that pretty well. I just felt as if my tone could have been a bit sterner, and I just didn’t want to sound like a bully.
Overall, I believe that these documents are designed in a convincing and usable manner and they communicate effectively with diverse audiences while being ethical. Though this assignment was a challenge, I feel I am better prepared if a future employer asks me to write a claim letter, adjustment letter, and a memo. I have learned that I do need more practice in my tone and effectively presenting my information or thoughts.
ENG 2333
Dr. Liu
14 October 2009
Assignment 2 Reflection
In writing my claim letter, I choose scenario 1 because I do travel when time allows for it, and I have had issues with tickets or seats. I can only imagine how frustrated one can be when their purchases are not honored by the company. In thinking about this scenario I choose to write a claim letter that reflects irritation, but I didn’t make it an angry letter. From my experience, angry letters are not answered. I tried to keep my tone claim and attempted to show frustration.
In response to that claim letter, I choose to write a good news letter. The two reasons for this are that good news is a bit easier to write, and with a recession going on, companies want to keep as much business as possible. In writing my adjustment letter, I tried to keep my tone sincere and concerned for my customer. I believe most companies should think that way. Not necessarily is the customer always right, but if the customer can provide proof of error on the company’s part, then the company should shoulder the blame.
In writing my memo, I attempted to approach the issue with the over-use of the photocopier in a manner that would not make the employees feel as if that they are all being punished; however, the employees needed to know that there were consequences with for their actions. The employees needed to see how Ms. Ponds was being affected and what their over-use was for the company. I choose not to add a threat of termination because it just didn’t seem feasible to fire employees for using the copy machine. I did create an option that allows employees to pay for their copies or take time off to make copies elsewhere, and I feel this is workable.
In writing the claim letter, I found that the e-mail and letter format are equally as effective. The only issue with the e-mail format was setting it up. Once that was accomplished, it worked the same as an actual letter. The e-mail is liable to get there faster than a mailed letter and possibly read sooner too; however, an e-mail can just as well be put on the back burner.
The adjustment letter, though written as a good news letter was not as easy to write. Good news is great on the receiving end, but for the company to claim fault is not an easy issue. To apologize for an employee’s rude behavior or a mix-up and then apply an adequate appeal or compensation to the wrong’s done without losing too much face and finances can be as difficult as a bad news letter. In writing this letter, I worried most about the tone and if the message was both feasible and acceptable by both parties.
In writing the memo, format as well as tone was somewhat difficult for me. Trying to remind workers why the photocopying is an issue and why Ms. Ponds is upset were a challenge. I thought about where a photocopier might be and how it could cause issues besides the standard: wasting paper, not enough toner, and loss of petty cash or finances due to over-use; and what I discovered was that creating an issue regarding privacy with personnel files covered that pretty well. I just felt as if my tone could have been a bit sterner, and I just didn’t want to sound like a bully.
Overall, I believe that these documents are designed in a convincing and usable manner and they communicate effectively with diverse audiences while being ethical. Though this assignment was a challenge, I feel I am better prepared if a future employer asks me to write a claim letter, adjustment letter, and a memo. I have learned that I do need more practice in my tone and effectively presenting my information or thoughts.
Adjustment Letter - Revised
Uber-Travel Agency
415 W. Alpha Street
Palm Springs, FL 78156
(976) 555-5555
14 October 2009
Ms. Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556
Dear Ms. Stevek:
I was very unhappy to read your e-mail on October 12, telling me about the failure of my company validating your reservations during your cruise. I regret the treatment you received from both my employee and our sourced cruise-ship staff. Please accept my sincere apology for the difficulties your experience with us.
Melissa Reed, my company’s Customer Service manager, is looking into this matter right now. I will address the cruise companies that we send our customers to. I will gladly refund your out-of-pocket expenses or give you a voucher of the same value for your use on any future travel with no restrictions. Just let me know which you prefer.
I realize I cannot undo the inconvenient travel experience you had with my company. To make up for this, I would like to extend a 15% discount off your next travel booking with us.
You have been a loyal customer for many years, and I would hate to have this unfortunate incident spoil that relationship. Please give us another chance to serve you properly. Just bring this letter with you to your next booking, and we will give you your discount.
Sincerely,
Stefani G, President
415 W. Alpha Street
Palm Springs, FL 78156
(976) 555-5555
14 October 2009
Ms. Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556
Dear Ms. Stevek:
I was very unhappy to read your e-mail on October 12, telling me about the failure of my company validating your reservations during your cruise. I regret the treatment you received from both my employee and our sourced cruise-ship staff. Please accept my sincere apology for the difficulties your experience with us.
Melissa Reed, my company’s Customer Service manager, is looking into this matter right now. I will address the cruise companies that we send our customers to. I will gladly refund your out-of-pocket expenses or give you a voucher of the same value for your use on any future travel with no restrictions. Just let me know which you prefer.
I realize I cannot undo the inconvenient travel experience you had with my company. To make up for this, I would like to extend a 15% discount off your next travel booking with us.
You have been a loyal customer for many years, and I would hate to have this unfortunate incident spoil that relationship. Please give us another chance to serve you properly. Just bring this letter with you to your next booking, and we will give you your discount.
Sincerely,
Stefani G, President
Memo - Revised
Koller Construction Company Memo
To: Koller Construction Staff c: Lily Ponds, Personnel Manager
From: Stefani G, Assistant Personnel Manager
Subject: New policy regarding personal use of the company photocopy machine
Date: 7 October 2009
The purpose of this memo is to discuss the issues with making personal copies on company equipment. The goal is to come to a solution that will be acceptable for the company and its staff.
Summary
It has been brought to my attention that many employees have been using the company photocopier in the Personnel Manager’s office. Lily Ponds’ is highly frustrated with the over-budget due to personal use of the photocopier. Though this issue has been brought to the employees’ attention nothing has changed and it continues to cause stress among management. I have proposed a solution that will help with the over budget and employee photocopying issue.
Discussion
The use of the company photocopier has been a privilege that seems to be taken advantage of; since the only photocopier that is available for company use is in Ms. Ponds office. Ms. Ponds, the Personnel Manager, is highly unhappy about the over-use and about the lack of privacy in her office. As you know the photocopier has been moved out of the break-room and into her office for professional use. She has mentioned to me that many company members have been using the photocopier in her office without her permission and this is a problem; however her major complaint has been the over-budget in using the photocopier and it’s supplies.
There have been postings around the office about photocopier use and privileges.
However, for those unaware of the issue, it goes as follows:
1) Personal copies done on company time
2) Copies left in the photocopier
3) Photo paper is never replaced
4) Shortage in and rising costs of toner
5) Privacy of company files no longer private
Paper and toner are not cheap, and the staff is not being paid to run personal errands on company time. As a company we do allow all employees personal time to run errands. We are not equipped to cover the costs of extra company supplies.
Moreover, the Personnel Manager is completely uncomfortable with employees running in and out of her office just for personal copies. It becomes a matter of privacy for the company as well as individual employees as the personnel files are kept in her office. I’d like to start charging employees for personal copies to cover the costs of the additional supplies and overhead. I’d also like to set a time slot aside for when it would be appropriate for employees to make their copies and that way appropriate upper management will be available to supervise the use of the photocopier. This would help with the over-budgeting and keep the privacy of personnel files.
Recommendation
If you have any thoughts or suggestions on this please give me a call (x 5555) to discuss this matter further.
To: Koller Construction Staff c: Lily Ponds, Personnel Manager
From: Stefani G, Assistant Personnel Manager
Subject: New policy regarding personal use of the company photocopy machine
Date: 7 October 2009
The purpose of this memo is to discuss the issues with making personal copies on company equipment. The goal is to come to a solution that will be acceptable for the company and its staff.
Summary
It has been brought to my attention that many employees have been using the company photocopier in the Personnel Manager’s office. Lily Ponds’ is highly frustrated with the over-budget due to personal use of the photocopier. Though this issue has been brought to the employees’ attention nothing has changed and it continues to cause stress among management. I have proposed a solution that will help with the over budget and employee photocopying issue.
Discussion
The use of the company photocopier has been a privilege that seems to be taken advantage of; since the only photocopier that is available for company use is in Ms. Ponds office. Ms. Ponds, the Personnel Manager, is highly unhappy about the over-use and about the lack of privacy in her office. As you know the photocopier has been moved out of the break-room and into her office for professional use. She has mentioned to me that many company members have been using the photocopier in her office without her permission and this is a problem; however her major complaint has been the over-budget in using the photocopier and it’s supplies.
There have been postings around the office about photocopier use and privileges.
However, for those unaware of the issue, it goes as follows:
1) Personal copies done on company time
2) Copies left in the photocopier
3) Photo paper is never replaced
4) Shortage in and rising costs of toner
5) Privacy of company files no longer private
Paper and toner are not cheap, and the staff is not being paid to run personal errands on company time. As a company we do allow all employees personal time to run errands. We are not equipped to cover the costs of extra company supplies.
Moreover, the Personnel Manager is completely uncomfortable with employees running in and out of her office just for personal copies. It becomes a matter of privacy for the company as well as individual employees as the personnel files are kept in her office. I’d like to start charging employees for personal copies to cover the costs of the additional supplies and overhead. I’d also like to set a time slot aside for when it would be appropriate for employees to make their copies and that way appropriate upper management will be available to supervise the use of the photocopier. This would help with the over-budgeting and keep the privacy of personnel files.
Recommendation
If you have any thoughts or suggestions on this please give me a call (x 5555) to discuss this matter further.
E-mail Claim Letter - Revised
Complaint regarding Uber-Travel Agency non-validation of cruise package.
From: Stefani G (stefani1880@hotmail.com)
Sent: Wed 11/11/09 3:23 PM
To: Stefani G (stefani1880@hotmail.com)
Dear Sir or Madam:
I use your travel agency at least twice a year, and have been doing so for five years, without any issues. However, in August I booked a cruise around the California coast for $ 700. This promotional cruise packages was supposed to include a cabin with an ocean view and my dinner meals. When I boarded the ship, I found that was not the case.
I was informed by the purser that my reservations was for a standard cabin and no meals were included with my reservation. I attempted to discuss this issue with both the purser and the cruise coordinator. I showed them my receipt from your agency, but they stated that your agency didn't submit the proper or necessary paperwork, and so no resolution was made. So I had to take the standard cabin and paid out of pocket for my meals. Upon docking back to at port, I called your company and spoke with Carry, but she stated that since I took the cruise, I wasn't entitled to a refund or a travel voucher.
I think you will agree I was treated unfairly by the cruise's staff as well as your own company. I was able to go on my cruise but was unable to completely enjoy my trip. Since my travel reservation was not honored, I have enclosed my a copy of my travel receipt from your company as well as a copy of my cruise receipt.
I would like to be refunded the $275.57 that I paid out of pocket for my meals.
Sincerely,
Mina Stevek
Mina Stevek
37 S. Park Place
Palm Springs, FL. 78156
(976) 556-5556
Attachments (2)
From: Stefani G (stefani1880@hotmail.com)
Sent: Wed 11/11/09 3:23 PM
To: Stefani G (stefani1880@hotmail.com)
Dear Sir or Madam:
I use your travel agency at least twice a year, and have been doing so for five years, without any issues. However, in August I booked a cruise around the California coast for $ 700. This promotional cruise packages was supposed to include a cabin with an ocean view and my dinner meals. When I boarded the ship, I found that was not the case.
I was informed by the purser that my reservations was for a standard cabin and no meals were included with my reservation. I attempted to discuss this issue with both the purser and the cruise coordinator. I showed them my receipt from your agency, but they stated that your agency didn't submit the proper or necessary paperwork, and so no resolution was made. So I had to take the standard cabin and paid out of pocket for my meals. Upon docking back to at port, I called your company and spoke with Carry, but she stated that since I took the cruise, I wasn't entitled to a refund or a travel voucher.
I think you will agree I was treated unfairly by the cruise's staff as well as your own company. I was able to go on my cruise but was unable to completely enjoy my trip. Since my travel reservation was not honored, I have enclosed my a copy of my travel receipt from your company as well as a copy of my cruise receipt.
I would like to be refunded the $275.57 that I paid out of pocket for my meals.
Sincerely,
Mina Stevek
Mina Stevek
37 S. Park Place
Palm Springs, FL. 78156
(976) 556-5556
Attachments (2)
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