To: Dr. Liu
From: Stefani Goode, LeAnn Skeen, Alicia Jones
Subject: Evaluation of paper airplane instructions.
Date: 28 October 2009
The purpose of this memo is to evaluate the procedure of making a paper airplane. The goal is to clarify the instructions.
Summary
While performing a usability test for these instructions, we found that the strength was in the graphics that were provided, the weakness was in the written instruction. Although, neither would be clear alone, they function better together.
Discussion
During the usability test the main issue was with the written instructions. The information in each step was too wordy which lead to confusion for the reader. There was also too much unnecessary information provided. There should have been a note regarding the pattern on the graphics as being the opposite side of the paper. The instructions should be written in plain English, making the sentences short and to the point.
The graphics do aid in the instructions by attempting to show what the instructions are telling. However, if the instructions were only done in graphics it would be too difficult for the reader to understand what to do let alone perform the instructions.
The solution to the main problem with the written text would be to shorten the instruction information. Use plain English and shorten the sentences. There needs to be an indicator for the graphics telling which is the inside of the graphic and which is the outside.
Recommendation
We would like to set aside some time to discuss with you the problems and possible solutions of this evaluation. If you have any thoughts or suggestions please email us at students@cameron.edu.
Wednesday, October 28, 2009
Monday, October 26, 2009
Assignment 3 Reflection
Stefani Goode
ENG 2333
Dr. Liu
28 October 2009
Assignment 3 Reflection
In reflecting upon this assignment, I found that it is a rather easy assignment once I figured out what I as going to instruct. While writing the instructions for this assignment I actually had to do the assignment as a dry run with help of an assistant (my sister). Once the dry run was completed we did followed the instructions and actually washed both our dogs. While she followed the instructions I took the pictures. I took more pictures than necessary and had to really go through them while writing out my steps for the instructions.
I had difficulty with my actual page layout. I wanted to have adequate white space but cohesion on the page with the pictures, text, font, color and alignment. When looking at a list of instructions as a whole, the details need to be fine tuned. I chose left align for the text because that is how Americans read. I chose to stick to the same type of font throughout the page but I added bold and color to the font for important information. I chose to align my pictures in the center; however, it was suggested to me that I align all my pictures in columns down the center of the page. I had some trouble deciding if this would look since some steps had more than one picture. I decided against aligning all the pictures in a column because that would increase the white space on the page (leaving more room with nothing to look at) and it would increase the page length.
As to a usability test, I think that it would fail only because in a classroom setting there is no way to wash a dog. On top of that my dogs are people shy and would not be the best at attempting this in a public setting. The instructions are usable but only in a home or private setting.
This assignment has made me focus on how instructions are written and what makes them effective. Language or wording is very important to getting your point across and remembering your audience helps. I considered my audience to be people like my family and worded my instructions appropriately. I believe the instructions to be effective.
ENG 2333
Dr. Liu
28 October 2009
Assignment 3 Reflection
In reflecting upon this assignment, I found that it is a rather easy assignment once I figured out what I as going to instruct. While writing the instructions for this assignment I actually had to do the assignment as a dry run with help of an assistant (my sister). Once the dry run was completed we did followed the instructions and actually washed both our dogs. While she followed the instructions I took the pictures. I took more pictures than necessary and had to really go through them while writing out my steps for the instructions.
I had difficulty with my actual page layout. I wanted to have adequate white space but cohesion on the page with the pictures, text, font, color and alignment. When looking at a list of instructions as a whole, the details need to be fine tuned. I chose left align for the text because that is how Americans read. I chose to stick to the same type of font throughout the page but I added bold and color to the font for important information. I chose to align my pictures in the center; however, it was suggested to me that I align all my pictures in columns down the center of the page. I had some trouble deciding if this would look since some steps had more than one picture. I decided against aligning all the pictures in a column because that would increase the white space on the page (leaving more room with nothing to look at) and it would increase the page length.
As to a usability test, I think that it would fail only because in a classroom setting there is no way to wash a dog. On top of that my dogs are people shy and would not be the best at attempting this in a public setting. The instructions are usable but only in a home or private setting.
This assignment has made me focus on how instructions are written and what makes them effective. Language or wording is very important to getting your point across and remembering your audience helps. I considered my audience to be people like my family and worded my instructions appropriately. I believe the instructions to be effective.
Instructions - How to Wash a Mini Schnauzer
How to a Wash Mini Schnauzer
Introduction
These instructions will show you how to wash a miniature Schnauzer with inexpensive materials. Follow these easy steps and you will end up with a clean mini Schnauzer or two.
Note: Each of these steps can be done with more than one dog in the bath tub. Wash one dog and then the other dog.
Materials
2 to 3 large bath towels
Tearless baby shampoo or Dog Shampoo for Sensitive skin
Cotton balls
Bath tub
Safety Information
CAUTION: Be sure to read instructions on shampoo before using. The shampoo may cause irritation to dog if not correctly chosen.
WARNING: Remember that water and shampoo make for a slippery bathtub be careful not to slip and fall. Remember to keep dogs calm to avoid injury to them as well.
Tips before Getting Started
v Remember to remove dog collars from dog’s neck
v Always check water temperature
v Remember that bath tubs can be slippery
v Always rinse dog’s coat thoroughly
Instructions
Step1: Remove collar(s). Removing the collar will help prevent a chocking hazard to the dog as well as keep the collar dry and odor free.
Step 2: Remove any items from the bathing area that can harm the dog, such as soap, wash clothes, etc.
Step 3: Place cotton balls in ears of the dog.
Note: Have more cotton balls on hand since dogs have a tendency to shake them out of their ears. Placing cotton balls in the dog’s ear will help prevent ear infections caused by water sitting in the ear canal.
CAUTION: Do not push cotton balls too deeply in the dog’s ear. This will prevent the cotton ball from getting stuck!
Step 4: Turn on water and check the water temperature. Always test water with your fingers or wrist. The water should never be hot but lukewarm.
Step 5: Place dog(s) in bathtub and rinse dog(s) from tail to neck leaving the face dry.
Step 6: Apply shampoo to hand and work into foam and apply to the dog’s fur starting from tail up to shoulders.
Step 6a: Apply shampoo to hands and work into foam and apply to legs then work shampoo into the pads of the dog’s paws.
Step 6b: Repeat step 6a on front legs and paws.
Step 7: Apply shampoo to hand and work into foam then apply to dog’s underbelly.
Step 8: Rinse shampoo from dog’s back, under-belly, and legs.
Step 9: Rinse the dog’s face with water.
Note: The dog will fidget and shake its head but try to avoid getting water in the dog’s eyes and nose. Allow the dog to shake itself out.
Step 10: Apply shampoo to hands and work into foam then apply to dog’s face and muzzle.
Note: Do this step quickly but thoroughly since dog’s have a tendency to want to run away at this point.
Step 11: Rinse shampoo from dog’s face and muzzle. Remember to grab the scruff of the neck to hold dog steady.
Step 12: Remove and discard cotton balls then dry dog’s ears.
Step 13: Dry dog with a bath towel.
Step 14: Remove dog(s) from bathtub and allow to air dry completely.
Step 15: Put collars back on dogs once they are completely dry.
Conclusion
With these easy steps you can have a clean Schnauzer. Remember to follow the tips and notes in the instructions. Always read the caution sections in the instructions. Other than that, washing a Schnauzer or two is easy with practice and is quality time for you and your dog. Have Fun!
Introduction
These instructions will show you how to wash a miniature Schnauzer with inexpensive materials. Follow these easy steps and you will end up with a clean mini Schnauzer or two.
Note: Each of these steps can be done with more than one dog in the bath tub. Wash one dog and then the other dog.
Materials
2 to 3 large bath towels
Tearless baby shampoo or Dog Shampoo for Sensitive skin
Cotton balls
Bath tub
Safety Information
CAUTION: Be sure to read instructions on shampoo before using. The shampoo may cause irritation to dog if not correctly chosen.
WARNING: Remember that water and shampoo make for a slippery bathtub be careful not to slip and fall. Remember to keep dogs calm to avoid injury to them as well.
Tips before Getting Started
v Remember to remove dog collars from dog’s neck
v Always check water temperature
v Remember that bath tubs can be slippery
v Always rinse dog’s coat thoroughly
Instructions
Step1: Remove collar(s). Removing the collar will help prevent a chocking hazard to the dog as well as keep the collar dry and odor free.
Step 2: Remove any items from the bathing area that can harm the dog, such as soap, wash clothes, etc.
Step 3: Place cotton balls in ears of the dog.
Note: Have more cotton balls on hand since dogs have a tendency to shake them out of their ears. Placing cotton balls in the dog’s ear will help prevent ear infections caused by water sitting in the ear canal.
CAUTION: Do not push cotton balls too deeply in the dog’s ear. This will prevent the cotton ball from getting stuck!
Step 4: Turn on water and check the water temperature. Always test water with your fingers or wrist. The water should never be hot but lukewarm.
Step 5: Place dog(s) in bathtub and rinse dog(s) from tail to neck leaving the face dry.
Step 6: Apply shampoo to hand and work into foam and apply to the dog’s fur starting from tail up to shoulders.
Step 6a: Apply shampoo to hands and work into foam and apply to legs then work shampoo into the pads of the dog’s paws.
Step 6b: Repeat step 6a on front legs and paws.
Step 7: Apply shampoo to hand and work into foam then apply to dog’s underbelly.
Step 8: Rinse shampoo from dog’s back, under-belly, and legs.
Step 9: Rinse the dog’s face with water.
Note: The dog will fidget and shake its head but try to avoid getting water in the dog’s eyes and nose. Allow the dog to shake itself out.
Step 10: Apply shampoo to hands and work into foam then apply to dog’s face and muzzle.
Note: Do this step quickly but thoroughly since dog’s have a tendency to want to run away at this point.
Step 11: Rinse shampoo from dog’s face and muzzle. Remember to grab the scruff of the neck to hold dog steady.
Step 12: Remove and discard cotton balls then dry dog’s ears.
Step 13: Dry dog with a bath towel.
Step 14: Remove dog(s) from bathtub and allow to air dry completely.
Step 15: Put collars back on dogs once they are completely dry.
Conclusion
With these easy steps you can have a clean Schnauzer. Remember to follow the tips and notes in the instructions. Always read the caution sections in the instructions. Other than that, washing a Schnauzer or two is easy with practice and is quality time for you and your dog. Have Fun!
Wednesday, October 21, 2009
Job Letter - Revision
31 NW Lakewood Dr.
Lawton, OK 73505-3737 USA
16 September 2009
Ms. Ella
Department of College English Studies
Anhui University
Feixi Road 3, Hefei 230039
Anhui, P.R.China
Dear Ms. Ella:
I am writing in response to your September 15 online ESL forum on Lanternfish. I would like to be considered for the English teacher position at your university. I hope you find that my studies in linguistics and language at Cameron University qualify me for the position.
At Cameron University, I have taken a wide range of language courses, but my most interesting work has been in linguistics. In Teaching English as a Second Language, I learned about how adults and children acquire a second language and how to approach students effectively to instill a desire to learn a new language. The teaching methods this course are applied to almost all language acquisition. I have seen them used first hand in my various language courses. In addition, from my Advanced Grammar course, I have learned about grammatical structures and am able to teach them in a manner that will make students comfortable with English and its grammar.
At First Command Financial Planning in Bamberg, Germany, I worked as an office manager. I assisted my supervisor with client appointments. I would engage the clients in conversation to easy their anxieties and answer questions regarding the company. I would also invite the clients to return or call with any questions or needed information. My experience as a student worker at Cameron University introduced me to helping students with scholarship information or assisting them with finding the proper information for their issues. I helped in creating the invitations for scholarship applicants to meet with the counselor. I believe that the responsibilities and communicative skills I gained from these jobs will be valuable for the teaching position at your university.
More information about my education and experience is included on the enclosed resume, but I would appreciate the opportunity to talk with you at your convenience to discuss my application. You can reach me anytime at (580) 695-6510, or email me at stefanigoode@cameron.edu.
Sincerely,
Stefani N. Goode
Enclosure
Lawton, OK 73505-3737 USA
16 September 2009
Ms. Ella
Department of College English Studies
Anhui University
Feixi Road 3, Hefei 230039
Anhui, P.R.China
Dear Ms. Ella:
I am writing in response to your September 15 online ESL forum on Lanternfish. I would like to be considered for the English teacher position at your university. I hope you find that my studies in linguistics and language at Cameron University qualify me for the position.
At Cameron University, I have taken a wide range of language courses, but my most interesting work has been in linguistics. In Teaching English as a Second Language, I learned about how adults and children acquire a second language and how to approach students effectively to instill a desire to learn a new language. The teaching methods this course are applied to almost all language acquisition. I have seen them used first hand in my various language courses. In addition, from my Advanced Grammar course, I have learned about grammatical structures and am able to teach them in a manner that will make students comfortable with English and its grammar.
At First Command Financial Planning in Bamberg, Germany, I worked as an office manager. I assisted my supervisor with client appointments. I would engage the clients in conversation to easy their anxieties and answer questions regarding the company. I would also invite the clients to return or call with any questions or needed information. My experience as a student worker at Cameron University introduced me to helping students with scholarship information or assisting them with finding the proper information for their issues. I helped in creating the invitations for scholarship applicants to meet with the counselor. I believe that the responsibilities and communicative skills I gained from these jobs will be valuable for the teaching position at your university.
More information about my education and experience is included on the enclosed resume, but I would appreciate the opportunity to talk with you at your convenience to discuss my application. You can reach me anytime at (580) 695-6510, or email me at stefanigoode@cameron.edu.
Sincerely,
Stefani N. Goode
Enclosure
Resume - Revised
Stefani N. Goode
31 NW Lakewood Dr.
Lawton, OK 73505-3737 USA
(580) 531-5152
stefanigoode@cameron.edu
Objective
An ESL teaching position that uses my grammar and linguistic skills
Education
B.A. in English
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· English Linguistics
· Literature
· Technical Writing
· Advanced Grammar and Usage
B.A. in Foreign Languages
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· German
· Italian
· General Linguistics
· Teaching English as a Second Language (TESL)
B.S. in Multimedia Design
Cameron University, Lawton, OK
Cumulative GPA: 3.1
Graduation Date: December 2001
Areas of Concentration
· Graphic Design
· Webpage Layouts
· Technical Communications
Work Experience
First Command Financial Planning, Bamberg, Germany
Office Manager, 2004
· Assisted in updating financial accounts and records
· Scheduled client appointments
· Maintained office supplies
Hastings Entertainment, Inc., Lawton, OK
Customer Service Manager, 2003
· Supervised a staff of 4 to 6 employees
· Updated video rental records
· Maintained sales at or above $2100 a day
Upward Bound, Cameron University, Lawton, OK
Student Worker, 2003-2002
· Scheduled appointments for tutoring sessions
· Scheduled students in workshops
· Maintained office supplies and phone records
· Maintained student files for office counselors
Career Services, Cameron University, Lawton, OK
Student Worker, 2002-2000
· Scheduled appointments for office manager
· Maintained PLUS scholarship files
· Assisted students in scholarship information gathering
· Maintained office supplies and phone messages
· Maintained student files for office manager
Languages
English
· Native speaker
· Read and write with high proficiency
German
· Speak fluently
· Read and write with high proficiency
Italian
· Speak with basic competence
· Read and write with basic competency
Memberships
National Honor Society
Since 2008
Sigma Tau Delta Honor Society (English Honor Society)
Since 2009
Awards
Who’s Who (Honorable mention)
2009
President’s Honor Roll
2008
Dean’s Honor Roll
2009, 2007, 2003, 2002
References
References available upon request
31 NW Lakewood Dr.
Lawton, OK 73505-3737 USA
(580) 531-5152
stefanigoode@cameron.edu
Objective
An ESL teaching position that uses my grammar and linguistic skills
Education
B.A. in English
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· English Linguistics
· Literature
· Technical Writing
· Advanced Grammar and Usage
B.A. in Foreign Languages
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· German
· Italian
· General Linguistics
· Teaching English as a Second Language (TESL)
B.S. in Multimedia Design
Cameron University, Lawton, OK
Cumulative GPA: 3.1
Graduation Date: December 2001
Areas of Concentration
· Graphic Design
· Webpage Layouts
· Technical Communications
Work Experience
First Command Financial Planning, Bamberg, Germany
Office Manager, 2004
· Assisted in updating financial accounts and records
· Scheduled client appointments
· Maintained office supplies
Hastings Entertainment, Inc., Lawton, OK
Customer Service Manager, 2003
· Supervised a staff of 4 to 6 employees
· Updated video rental records
· Maintained sales at or above $2100 a day
Upward Bound, Cameron University, Lawton, OK
Student Worker, 2003-2002
· Scheduled appointments for tutoring sessions
· Scheduled students in workshops
· Maintained office supplies and phone records
· Maintained student files for office counselors
Career Services, Cameron University, Lawton, OK
Student Worker, 2002-2000
· Scheduled appointments for office manager
· Maintained PLUS scholarship files
· Assisted students in scholarship information gathering
· Maintained office supplies and phone messages
· Maintained student files for office manager
Languages
English
· Native speaker
· Read and write with high proficiency
German
· Speak fluently
· Read and write with high proficiency
Italian
· Speak with basic competence
· Read and write with basic competency
Memberships
National Honor Society
Since 2008
Sigma Tau Delta Honor Society (English Honor Society)
Since 2009
Awards
Who’s Who (Honorable mention)
2009
President’s Honor Roll
2008
Dean’s Honor Roll
2009, 2007, 2003, 2002
References
References available upon request
In-Class Assignment on Plain English
Stefani Goode
21 October 2009
In-Class Assignment on Plain English
Reflection
Plain English will help in writing technical documents by keeping the language simple. The article keeps the audience in mind when writing a document. The audience is as important as the point that is being made. If your reader is a non-native speaker then using Plain English will keep them from misunderstanding the point that is being made. Active voice is also important and it is something I struggle with now but I see how it can help make for an effective document.
Practice Using Plain-English
Audience: Students
Rhetorical Context: E-mail regarding new text book policy
---------------------------------------------------------------------------------
Subject: New policy regarding New Text Books for Class
To: Technical Communication Students (allstudents@cameron.edu)
From: Stefani Goode (sgoode@cameron.edu)
Date: 21 October 2009
Dear Students:
I am aware that most of you do not have the new text book for class. The book New Age Technical Communication is required for this class. You are expected to have the text book and most of you do not. I have made handouts for you for the first week of class but I expect you to order the book. I want you to have the book no later than 5 November 2009. The text books are available at the Cameron Bookstore. Get the book. You can also order the text book from Barnes and Noble by using their website. Call me with questions.
Thank you,
Ms. Goode
21 October 2009
In-Class Assignment on Plain English
Reflection
Plain English will help in writing technical documents by keeping the language simple. The article keeps the audience in mind when writing a document. The audience is as important as the point that is being made. If your reader is a non-native speaker then using Plain English will keep them from misunderstanding the point that is being made. Active voice is also important and it is something I struggle with now but I see how it can help make for an effective document.
Practice Using Plain-English
Audience: Students
Rhetorical Context: E-mail regarding new text book policy
---------------------------------------------------------------------------------
Subject: New policy regarding New Text Books for Class
To: Technical Communication Students (allstudents@cameron.edu)
From: Stefani Goode (sgoode@cameron.edu)
Date: 21 October 2009
Dear Students:
I am aware that most of you do not have the new text book for class. The book New Age Technical Communication is required for this class. You are expected to have the text book and most of you do not. I have made handouts for you for the first week of class but I expect you to order the book. I want you to have the book no later than 5 November 2009. The text books are available at the Cameron Bookstore. Get the book. You can also order the text book from Barnes and Noble by using their website. Call me with questions.
Thank you,
Ms. Goode
Wednesday, October 14, 2009
Class Activity - Analyzing Topic Discussion
Stefani Goode
14 October 2009
Class Activity 14 – Analyzing Topic Discussion
Topic 1
1. What will be your title for the instruction?
-- How to wash two Mini-Schnauzers
2. How will you introduce the set of instructions? What elements will you include in this part?
-- I would give a list of materials needed, a warning about ear care and a warning about possible accidents with shampoo and slipping in the tub.
3. What materials and tools does your reader need?
-- The reader will need shampoo (preferably tear-less and for sensitive skin), towels and cotton balls.
4. Are there any special terms your reader will need to learn and understand?
-- There will be mention of canine anatomy and the layman term will be given.
5. What safety information should you include in the instructions?
-- There should be mention about slipping hazards for both the person washing the dog and the dog. Shampoo in eyes and water in the ears are also safety concerns when washing a Schnauzer.
6. What kind of graphics would help your reader to carry out this task? What are the major steps in the task?
-- There are graphics (pictures of the dog being washed) and these pictures can show each step.
7. At what point in your instructions might a reader become confused or uncertain? How can you address that confusion or uncertainty?
-- The canine anatomy terminology can be confusing but can be easily explained in layman’s terms.
8. Can the task be carried out in the classroom? Why or why not?
--This task cannot be carried out in the class room because there is no bath tub and I don’t think my dogs will want to be bathed in public.
9. How would you conclude this set of instructions?
-- The instructions will be concluded with a freshly washed and towel dried dog.
Class Activity 14 – Analyzing Topic Discussion
Topic 2
1. What will be your title for the instruction?
-- How to cook Gulasch (German Stewed Beef)
2. How will you introduce the set of instructions? What elements will you include in this part?
-- I would give a list of materials needed, a warning about possible slips and burns from stove top.
3. What materials and tools does your reader need?
-- The reader will need a list of ingredients (such as meat, vegetables, seasonings, pots and other cooking utensils).
4. Are there any special terms your reader will need to learn and understand?
-- Other than the title there are not other special terms.
5. What safety information should you include in the instructions?
-- There will be mention of fire hazard, possible burning of self and of food, slips from boiling food.
6. What kind of graphics would help your reader to carry out this task? What are the major steps in the task?
-- There are graphics (pictures of the ingredients and of the cooking process) and these pictures can show each step.
7. At what point in your instructions might a reader become confused or uncertain? How can you address that confusion or uncertainty?
-- The reader might become confused at certain points in the cooking process like when to reduce and when to increase temperature and to remedy I would list when during the cooking process needs to be adjusted. The reader may become uncertain if they are lacking certain ingredients and to remedy this I would have to list other ingredients that can be substituted.
8. Can the task be carried out in the classroom? Why or why not?
-- This task cannot be carried out in the class room because there is no way to cook this in a tech class and it would take the length of the class time to prepare but a prepared version can be available for taste testing.
9. How would you conclude this set of instructions?
-- The instructions will be concluded with a pot of stewed beef for a meal.
14 October 2009
Class Activity 14 – Analyzing Topic Discussion
Topic 1
1. What will be your title for the instruction?
-- How to wash two Mini-Schnauzers
2. How will you introduce the set of instructions? What elements will you include in this part?
-- I would give a list of materials needed, a warning about ear care and a warning about possible accidents with shampoo and slipping in the tub.
3. What materials and tools does your reader need?
-- The reader will need shampoo (preferably tear-less and for sensitive skin), towels and cotton balls.
4. Are there any special terms your reader will need to learn and understand?
-- There will be mention of canine anatomy and the layman term will be given.
5. What safety information should you include in the instructions?
-- There should be mention about slipping hazards for both the person washing the dog and the dog. Shampoo in eyes and water in the ears are also safety concerns when washing a Schnauzer.
6. What kind of graphics would help your reader to carry out this task? What are the major steps in the task?
-- There are graphics (pictures of the dog being washed) and these pictures can show each step.
7. At what point in your instructions might a reader become confused or uncertain? How can you address that confusion or uncertainty?
-- The canine anatomy terminology can be confusing but can be easily explained in layman’s terms.
8. Can the task be carried out in the classroom? Why or why not?
--This task cannot be carried out in the class room because there is no bath tub and I don’t think my dogs will want to be bathed in public.
9. How would you conclude this set of instructions?
-- The instructions will be concluded with a freshly washed and towel dried dog.
Class Activity 14 – Analyzing Topic Discussion
Topic 2
1. What will be your title for the instruction?
-- How to cook Gulasch (German Stewed Beef)
2. How will you introduce the set of instructions? What elements will you include in this part?
-- I would give a list of materials needed, a warning about possible slips and burns from stove top.
3. What materials and tools does your reader need?
-- The reader will need a list of ingredients (such as meat, vegetables, seasonings, pots and other cooking utensils).
4. Are there any special terms your reader will need to learn and understand?
-- Other than the title there are not other special terms.
5. What safety information should you include in the instructions?
-- There will be mention of fire hazard, possible burning of self and of food, slips from boiling food.
6. What kind of graphics would help your reader to carry out this task? What are the major steps in the task?
-- There are graphics (pictures of the ingredients and of the cooking process) and these pictures can show each step.
7. At what point in your instructions might a reader become confused or uncertain? How can you address that confusion or uncertainty?
-- The reader might become confused at certain points in the cooking process like when to reduce and when to increase temperature and to remedy I would list when during the cooking process needs to be adjusted. The reader may become uncertain if they are lacking certain ingredients and to remedy this I would have to list other ingredients that can be substituted.
8. Can the task be carried out in the classroom? Why or why not?
-- This task cannot be carried out in the class room because there is no way to cook this in a tech class and it would take the length of the class time to prepare but a prepared version can be available for taste testing.
9. How would you conclude this set of instructions?
-- The instructions will be concluded with a pot of stewed beef for a meal.
Monday, October 12, 2009
Assignment 2 Reflection
Stefani Goode
ENG 2333
Dr. Liu
14 October 2009
Assignment 2 Reflection
In response to that claim letter, I choose to write a good news letter. The two reasons for this are that good news is a bit easier to write and with a recession going on companies want to keep as much business as possible. In writing my adjustment letter, I tried to keep my tone sincere and concerned for my customer. I believe most companies should think that way. Not necessarily is the customer always right but if the customer can provide proof of error on the company’s part then the company should shoulder the blame.
In writing my memo, I attempted to approach the issue with the over-use of the photocopier in a manner that would not make the employees feel like they are all being punished; however, the employees needed to know that there were consequences with for their actions. The employees needed to see how Ms. Ponds was being affected and what their over-use was for the company. I choose not to add a threat of termination because it just didn’t seem feasible to fire employees for using the copy machine. I did create an option that allows employees to pay for their copies or take time off to make copies elsewhere and I feel this is workable.
In writing the claim letter, I found that the e-mail and letter format are equally as effective. The only issue with the e-mail format was setting it up. Once that was accomplished it worked the same as an actual letter. The e-mail is liable to get there faster than a mailed letter and possibly read sooner too; however, an e-mail can just as well be put on the back burner.
The adjustment letter, though written as a good news letter was not as easy to write. Good news is great on the receiving end but for the company to claim fault is not an easy issue. To apologize for an employee’s rude behavior or a mix-up and then apply an adequate appeal or compensation to the wrong’s done without losing too much face and finances can be as difficult as a bad news letter. In writing this letter, I worried most about the tone and if the message was both feasible and acceptable by both parties.
In writing the memo, format as well as tone was somewhat difficult for me. Trying to remind workers why the photocopying is and issue and why Ms. Ponds is upset was a challenge. I thought about where a photocopier might be and how it could cause issues besides the standard: wasting paper, not enough toner, and loss of petty cash or finances due to over-use; and what I discovered was that creating an issue regarding privacy with personnel files covered that pretty well. I just felt as if my tone could have been a bit sterner, I just didn’t want to should like a bully.
Overall, I believe that these documents are designed in a convincing and usable manner and they communicate effectively with diverse audiences while being ethical. Though this assignment was a challenge, I feel I am better prepared if a future employer asks me to write a claim letter, adjustment letter, and a memo. I have learned that I do need more practice in my tone and effectively presenting my information or thoughts.
ENG 2333
Dr. Liu
14 October 2009
Assignment 2 Reflection
In writing my claim letter, I choose scenario 1 because I do travel when time allows for it and I have had issues with tickets or seats. I can only imagine how frustrated one can be when their purchases are not honored by the company. In thinking about this scenario I choose to write a claim letter that reflected irritation but I didn’t make it an angry letter. From my experience angry letters are not answered. I tried to keep my tone claim and attempted to show frustration.
In response to that claim letter, I choose to write a good news letter. The two reasons for this are that good news is a bit easier to write and with a recession going on companies want to keep as much business as possible. In writing my adjustment letter, I tried to keep my tone sincere and concerned for my customer. I believe most companies should think that way. Not necessarily is the customer always right but if the customer can provide proof of error on the company’s part then the company should shoulder the blame.
In writing my memo, I attempted to approach the issue with the over-use of the photocopier in a manner that would not make the employees feel like they are all being punished; however, the employees needed to know that there were consequences with for their actions. The employees needed to see how Ms. Ponds was being affected and what their over-use was for the company. I choose not to add a threat of termination because it just didn’t seem feasible to fire employees for using the copy machine. I did create an option that allows employees to pay for their copies or take time off to make copies elsewhere and I feel this is workable.
In writing the claim letter, I found that the e-mail and letter format are equally as effective. The only issue with the e-mail format was setting it up. Once that was accomplished it worked the same as an actual letter. The e-mail is liable to get there faster than a mailed letter and possibly read sooner too; however, an e-mail can just as well be put on the back burner.
The adjustment letter, though written as a good news letter was not as easy to write. Good news is great on the receiving end but for the company to claim fault is not an easy issue. To apologize for an employee’s rude behavior or a mix-up and then apply an adequate appeal or compensation to the wrong’s done without losing too much face and finances can be as difficult as a bad news letter. In writing this letter, I worried most about the tone and if the message was both feasible and acceptable by both parties.
In writing the memo, format as well as tone was somewhat difficult for me. Trying to remind workers why the photocopying is and issue and why Ms. Ponds is upset was a challenge. I thought about where a photocopier might be and how it could cause issues besides the standard: wasting paper, not enough toner, and loss of petty cash or finances due to over-use; and what I discovered was that creating an issue regarding privacy with personnel files covered that pretty well. I just felt as if my tone could have been a bit sterner, I just didn’t want to should like a bully.
Overall, I believe that these documents are designed in a convincing and usable manner and they communicate effectively with diverse audiences while being ethical. Though this assignment was a challenge, I feel I am better prepared if a future employer asks me to write a claim letter, adjustment letter, and a memo. I have learned that I do need more practice in my tone and effectively presenting my information or thoughts.
Memo
Koller Construction Company Memo
To: Koller Construction Staff c: Lily Ponds, Personnel Manager
From: Stefani Goode, Assistant Personnel Manager
Subject: New policy regarding personal use of the company photocopy machine
Date: 7 October 2009
The purpose of this memo is to discuss the issues with making personal copies on company equipment. The goal is to come to a conclusion that will be acceptable for the company and its staff.
Summary
It has been brought to my attention that many employees have been using the company photocopier in the Personnel Manager’s office. Though this issue has been brought to the employees’ attention nothing has changed and it continues to cause stress among management.
Discussion
The use of the company photocopier has been a privilege that seems to be taken advantage of. Lily Ponds, the Personnel Manager, is highly unhappy about the over-use and about the lack of privacy in her office. As you know the photocopier has been moved out of the break-room and into her office for professional use. She has mentioned to me that many company members have been using the photocopier in her office without her permission and this is a problem.
There have been postings around the office about photocopier use and privileges.
However, for those unaware of the issue, it goes as follows:
1) Personal copies done on company time
2) Copies left in the photocopier
3) Photo paper is never replaced
4) Shortage in and rising costs of toner
5) Privacy of company files no longer private
Paper and toner are not cheap, and the staff is not being paid to run personal errands on company time. As a company we do allow all employees personal time to run errands. We are not equipped to cover the costs of extra company supplies.
Moreover, the Personnel Manager is completely uncomfortable with employees running in and out of her office just for personal copies. It becomes a matter of privacy for the company as well as individual employees as the personnel files are kept in her office.
Recommendation
I’d like to start charging employees for personal copies to cover the costs of the additional supplies and overhead. I’d also like to set a time slot aside for when it would be appropriate for employees to make their copies. If you have any thoughts or suggestions on this please give me a call (x 5555) to discuss this matter further.
To: Koller Construction Staff c: Lily Ponds, Personnel Manager
From: Stefani Goode, Assistant Personnel Manager
Subject: New policy regarding personal use of the company photocopy machine
Date: 7 October 2009
The purpose of this memo is to discuss the issues with making personal copies on company equipment. The goal is to come to a conclusion that will be acceptable for the company and its staff.
Summary
It has been brought to my attention that many employees have been using the company photocopier in the Personnel Manager’s office. Though this issue has been brought to the employees’ attention nothing has changed and it continues to cause stress among management.
Discussion
The use of the company photocopier has been a privilege that seems to be taken advantage of. Lily Ponds, the Personnel Manager, is highly unhappy about the over-use and about the lack of privacy in her office. As you know the photocopier has been moved out of the break-room and into her office for professional use. She has mentioned to me that many company members have been using the photocopier in her office without her permission and this is a problem.
There have been postings around the office about photocopier use and privileges.
However, for those unaware of the issue, it goes as follows:
1) Personal copies done on company time
2) Copies left in the photocopier
3) Photo paper is never replaced
4) Shortage in and rising costs of toner
5) Privacy of company files no longer private
Paper and toner are not cheap, and the staff is not being paid to run personal errands on company time. As a company we do allow all employees personal time to run errands. We are not equipped to cover the costs of extra company supplies.
Moreover, the Personnel Manager is completely uncomfortable with employees running in and out of her office just for personal copies. It becomes a matter of privacy for the company as well as individual employees as the personnel files are kept in her office.
Recommendation
I’d like to start charging employees for personal copies to cover the costs of the additional supplies and overhead. I’d also like to set a time slot aside for when it would be appropriate for employees to make their copies. If you have any thoughts or suggestions on this please give me a call (x 5555) to discuss this matter further.
Adjustment Letter
Uber-Travel Agency
415 W. Alpha Street
Palm Springs, FL 78156
(976) 555-5555
14 October 2009
Ms. Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556
Dear Ms. Stevek:
I was very unhappy to read your e-mail on October 12 telling me about the failure of my company validating your reservations during your cruise. I regret the treatment you received from both my employee and our sourced cruise-ship staff.
Melissa Reed, my company’s Customer Service Manager, is looking into this matter right now. I will address the cruise companies that we send our customers to. I will gladly refund your out-of-pocket expenses or give you a voucher of the same value for your use on any future travel with no restrictions. Just let me know which you prefer.
I realize I cannot undo the inconvenient travel experience you had with my company. To make up for this, I would like to extend a 15% discount off your next travel booking with us.
You have been a loyal customer for many years, and I would hate to have this unfortunate incident spoil that relationship. Please give us another chance to serve you properly. Just bring this letter with you to your next booking and we will give you your discount.
Sincerely,
Stefani Goode
Stefani Goode, President
415 W. Alpha Street
Palm Springs, FL 78156
(976) 555-5555
14 October 2009
Ms. Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556
Dear Ms. Stevek:
I was very unhappy to read your e-mail on October 12 telling me about the failure of my company validating your reservations during your cruise. I regret the treatment you received from both my employee and our sourced cruise-ship staff.
Melissa Reed, my company’s Customer Service Manager, is looking into this matter right now. I will address the cruise companies that we send our customers to. I will gladly refund your out-of-pocket expenses or give you a voucher of the same value for your use on any future travel with no restrictions. Just let me know which you prefer.
I realize I cannot undo the inconvenient travel experience you had with my company. To make up for this, I would like to extend a 15% discount off your next travel booking with us.
You have been a loyal customer for many years, and I would hate to have this unfortunate incident spoil that relationship. Please give us another chance to serve you properly. Just bring this letter with you to your next booking and we will give you your discount.
Sincerely,
Stefani Goode
Stefani Goode, President
E-mail Claim Letter
Complaint regarding Uber-Travel Agency non-validation of cruise package.
From: Mina Sevek (minastevek@num.com)
Sent: Mon 10/12/09 8:18 PM
To: CustomerCare@uber-travel.com
Dear Sir or Madam:
I use your travel agency at least twice a year, and have been doing so for five years, without any issues. However, in August I booked a cruise around the California coast for $ 700. This promotional cruise package was supposed to include a cabin with an ocean view and my dinner meals. When I boarded the ship I found that was not the case.
I was informed by the purser that my reservation was for a standard cabin and no meals were included with that reservation. I attempted to discuss this issue with both the purser and the cruise coordinator. I showed them my receipt from your agency but they stated that your agency didn't submit the proper or necessary paperwork and so no resolution was made. I had already paid for my cruise package and it was non-refundable. I took the standard cabin and paid out of pocket for my meals. Upon docking back at port I called your company and spoke with Carry and she stated that since I took the cruise I wasn't entitled to a refund or a travel voucher; and since I took the cruise wasn't entitled to make a formal complaint.
I think you will agree I was treated unfairly by the cruise's staff as well as your own. I was able to go on my cruise but was unable to completely enjoy my trip. Since my travel reservation was not honored, I have enclosed my a copy of my travel receipt from your company as well as a copy of my cruise receipt. I would like to be refunded the $275.57 that I paid out of pocket for my meals.
Sincerely,
Mina Stevek
Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556
Attachments (2)
From: Mina Sevek (minastevek@num.com)
Sent: Mon 10/12/09 8:18 PM
To: CustomerCare@uber-travel.com
Dear Sir or Madam:
I use your travel agency at least twice a year, and have been doing so for five years, without any issues. However, in August I booked a cruise around the California coast for $ 700. This promotional cruise package was supposed to include a cabin with an ocean view and my dinner meals. When I boarded the ship I found that was not the case.
I was informed by the purser that my reservation was for a standard cabin and no meals were included with that reservation. I attempted to discuss this issue with both the purser and the cruise coordinator. I showed them my receipt from your agency but they stated that your agency didn't submit the proper or necessary paperwork and so no resolution was made. I had already paid for my cruise package and it was non-refundable. I took the standard cabin and paid out of pocket for my meals. Upon docking back at port I called your company and spoke with Carry and she stated that since I took the cruise I wasn't entitled to a refund or a travel voucher; and since I took the cruise wasn't entitled to make a formal complaint.
I think you will agree I was treated unfairly by the cruise's staff as well as your own. I was able to go on my cruise but was unable to completely enjoy my trip. Since my travel reservation was not honored, I have enclosed my a copy of my travel receipt from your company as well as a copy of my cruise receipt. I would like to be refunded the $275.57 that I paid out of pocket for my meals.
Sincerely,
Mina Stevek
Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556
Attachments (2)
Wednesday, October 7, 2009
Class Activity 13 - Reading Response (Design)
The title is Chinese Dumplings and Potstickers.
The reader is given really nice graphics and images with background information regarding the process of dumpling making. Initially, when I navigated through the page I thought that the instructions under the pictures were the instructions for dumpling making. After scrolling down I noticed that within the background information were some instructions. All the design steps are there; proximity is shown by the grouping of pictures and headings, alignment is used to create white space and show a hierarchy within the document, repetition is shown by the same sized pictures being used and the same type and style of text being used, and contrast is show by black print is used on a white page with color photographs. There was a combination of both background information and instructions so the reader should be aware that there is a bit of bouncing back and forth through the article to get the information to perform the task.
It is hard to say if there is or is not enough information in each step. The reader must read through all the steps and attempt to discern what an actual step is and what background information is. A novice cook may find these instructions hard to follow, however; an advanced cook may see where the instructions are amid the author’s dialogue. An example of this would be under the picture labeled “adding some sesame oil, soy sauce, and cornstarch to the mix” there is a beautiful picture of chopped food in a large bowl but the statement underneath that picture is a slight discussion about food processors verses hand chopping ingredients. The organization is not quite right.
The author uses both sentences and phrases. The author tells you to do something but at the same time gives you a discussion revolving around what she has discovered in the process of learning how to make dumplings. The language is not as effective as it could be.
Graphics are used and they do follow the four design principles. They are group related, most show examples of what each step should look like (excluding the picture of a dog, that picture might confuse people). All the pictures line up; they are centered. Repetition is shown by the use of bold and plain font; the pictures are also following a pattern of showing similar items. Contrast is shown by the use of black and bolded black text and plenty of white space.
Basic structure for instructions:
1. There is a title
2. There is an introduction
3. Safety information is given in between the background information (not clearly listed)
4. Equipment and materials needed are listed at the end of the document
5. Steps and procedures are listed throughout the document and are hard to discern from background information
6. No conclusion is listed at the end but if the reader searches he/she might find something that can be called a conclusion at the end of the second to last picture.
The instructions are not very clear and can confuse the reader. The author should not add so much background information before and after each picture but list clear instructions. The author should also list materials and ingredients list at the beginning. The author should state clear safety information at the beginning of the document and possibly remind the reader when the particular process comes up, such as adding water to the frying dumplings will cause splashing and possibly burn the skin.
I would like the writer to review how recipes are setup in cookbooks and have the writer tailor her recipe in that format. The pictures are beautiful and should be kept but the instructional design needs work.
The reader is given really nice graphics and images with background information regarding the process of dumpling making. Initially, when I navigated through the page I thought that the instructions under the pictures were the instructions for dumpling making. After scrolling down I noticed that within the background information were some instructions. All the design steps are there; proximity is shown by the grouping of pictures and headings, alignment is used to create white space and show a hierarchy within the document, repetition is shown by the same sized pictures being used and the same type and style of text being used, and contrast is show by black print is used on a white page with color photographs. There was a combination of both background information and instructions so the reader should be aware that there is a bit of bouncing back and forth through the article to get the information to perform the task.
It is hard to say if there is or is not enough information in each step. The reader must read through all the steps and attempt to discern what an actual step is and what background information is. A novice cook may find these instructions hard to follow, however; an advanced cook may see where the instructions are amid the author’s dialogue. An example of this would be under the picture labeled “adding some sesame oil, soy sauce, and cornstarch to the mix” there is a beautiful picture of chopped food in a large bowl but the statement underneath that picture is a slight discussion about food processors verses hand chopping ingredients. The organization is not quite right.
The author uses both sentences and phrases. The author tells you to do something but at the same time gives you a discussion revolving around what she has discovered in the process of learning how to make dumplings. The language is not as effective as it could be.
Graphics are used and they do follow the four design principles. They are group related, most show examples of what each step should look like (excluding the picture of a dog, that picture might confuse people). All the pictures line up; they are centered. Repetition is shown by the use of bold and plain font; the pictures are also following a pattern of showing similar items. Contrast is shown by the use of black and bolded black text and plenty of white space.
Basic structure for instructions:
1. There is a title
2. There is an introduction
3. Safety information is given in between the background information (not clearly listed)
4. Equipment and materials needed are listed at the end of the document
5. Steps and procedures are listed throughout the document and are hard to discern from background information
6. No conclusion is listed at the end but if the reader searches he/she might find something that can be called a conclusion at the end of the second to last picture.
The instructions are not very clear and can confuse the reader. The author should not add so much background information before and after each picture but list clear instructions. The author should also list materials and ingredients list at the beginning. The author should state clear safety information at the beginning of the document and possibly remind the reader when the particular process comes up, such as adding water to the frying dumplings will cause splashing and possibly burn the skin.
I would like the writer to review how recipes are setup in cookbooks and have the writer tailor her recipe in that format. The pictures are beautiful and should be kept but the instructional design needs work.
Class Activity - Memo Practice
Memo
To: English Tech. Comm. Class
From: Stefani Goode S.G.
Subject: Hofstede’s Dimensions of Culture
Date: 6 October 2009
The purpose of this memo is to present the main things I have learned from Hofstede’s article. The goal of this article is to inform the audience about cultural differences.
Summary
I was impressed at how Hofstede’s article points out different cultural values in one corporation within a global community. Of his list of five dimensions, I believe all play an important role in how a corporation works within its individual countries while comparing it to the global community. I would like to discuss these different cultural values and dimensions using technical communication when you have a chance.
Discussion
Hofstede identifies five dimensions; the dimensions include power-distance, collectivism vs. individualism, and femininity vs. masculinity, uncertainty avoidance, and long- vs. short-term orientation. Each dimension is broken down by details. Once the details are listed, cultural values can be discerned from a global view to a smaller national view.
Hofstede’s article points out how some national communities run their corporations within the global communities; and with that one can see how to integrate those ideas or values and cultural differences within their own corporation or company.
Understand the differences between each nation will help a global corporation as well as a national corporation work within a global community.
Recommendation
I would like to use Hofstede’s dimensions to discuss the use of technical communication on a much smaller global scale. I think we should ask Dr. Liu to participate in this discussion. Call me at 555-5555 for any further information.
To: English Tech. Comm. Class
From: Stefani Goode S.G.
Subject: Hofstede’s Dimensions of Culture
Date: 6 October 2009
The purpose of this memo is to present the main things I have learned from Hofstede’s article. The goal of this article is to inform the audience about cultural differences.
Summary
I was impressed at how Hofstede’s article points out different cultural values in one corporation within a global community. Of his list of five dimensions, I believe all play an important role in how a corporation works within its individual countries while comparing it to the global community. I would like to discuss these different cultural values and dimensions using technical communication when you have a chance.
Discussion
Hofstede identifies five dimensions; the dimensions include power-distance, collectivism vs. individualism, and femininity vs. masculinity, uncertainty avoidance, and long- vs. short-term orientation. Each dimension is broken down by details. Once the details are listed, cultural values can be discerned from a global view to a smaller national view.
Hofstede’s article points out how some national communities run their corporations within the global communities; and with that one can see how to integrate those ideas or values and cultural differences within their own corporation or company.
Understand the differences between each nation will help a global corporation as well as a national corporation work within a global community.
Recommendation
I would like to use Hofstede’s dimensions to discuss the use of technical communication on a much smaller global scale. I think we should ask Dr. Liu to participate in this discussion. Call me at 555-5555 for any further information.
Class Activity - Reading Response (E-mail)
In reading the business email article, I found that emails that are to the point, short, and clear to be the best way to get your business or point across. Your subject line should be clear regarding your purpose and you should leave out any unnecessary information or personal jokes, sayings, etc.. E-mail's advantages are fast communication, reaching many people at one time, distributes documents efficiently, and allows for individual management for routine communication. The disadvantages are it fails to assure immediate response, requires accommodations for technologies of some audiences, lacks privacy, omits face to face communication, risks miscommunication, and records all conversations and leaves a paper trail. After reading this article, I believe that the most important thing to remember when writing a business e-mail is to watch what I say because I don't get to take it back later.
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