Wednesday, December 2, 2009

Proposal - The Tech Crew

Proposal to Create a Computer Lab in Nance Boyer for the English Department’s Use

The Tech Crew

Introduction

Cameron University’s leaders are working toward a more positive environment for each Cameron student to learn, live, study, and work in. It’s no wonder that Cameron’s new motto is “Every Student. Every Story.” Each year, Cameron has invested in technology to improve the university for every student. Cameron now has several computer labs on campus. Many classrooms are equipped with docucams, large LCD screens, and computers. The English Department, however, still lacks a large computer lab.

The English Department serves most Cameron students because two English classes, Composition I and Composition II, are requirements for graduating with any undergraduate degree, and are taught by professors from the English Department. Therefore, it is not only the English Majors and professors in the English Department who would benefit from a large computer lab in Nance Boyer.

A computer lab that would also function as a classroom would be a helpful tool for all Cameron students. Often, people have to wait for a computer to open at the Library so that they can type and print their papers. A computer lab in Nance Boyer would be a convenient place for paper writing, and professors would be able to oversee their students’ writing and research methods in class, because when classes are taught in a computer classroom, professors can observe their student’s methods more closely. Another benefit of a computer lab large enough to hold a class in is that professors could use current technology, such as PowerPoint, to help their students learn and to make their teaching more concise.

We propose to change room 3003 in Nance Boyer into a computer lab/classroom. We would like to hire a supervisor for the lab and apply for funding to hire student workers who could run the lab in the evenings. We are certain that a large computer classroom, available to students taking English classes and professors from the English Department, would make both learning and teaching more convenient. Other classes, which cannot be taught in Nance Boyer (such as Intro to Tech Writing) because there is no computer classroom there yet, could be taught in Nance Boyer where all other English classes are taught. Changing Nance Boyer 3003 into a computer lab/classroom would be as simple as installing the appropriate equipment and hiring a supervisor to run it. Most of the work can be done by Cameron employees, so the cost to Cameron would be relatively low.

Statement of Problem

Most students at Cameron University have at least two papers they must complete during each semester. For English Majors, writing papers is a more abundant practice. There is, however, a problem with the lack of open computers on campus. Most of the departments on campus have their own computer lab.

The English Department does not have a computer lab for their students. Nance Boyer does have the Center for Writers computer lab and the Language Department’s computer lab that students can make use of, but the Center for Writers only has six computers. The Language Department’s computer lab is also small, and is not a place many students know about unless they happen to stumble across it. Of course, once there, many students might feel unwelcome and out of place because they are not language majors.

Students who are frequently in the English Department, English Majors and students taking composition classes need a computer lab that they can feel comfortable and welcome in. A computer lab for the English Department would benefit those students, giving them access to more computers for research and writing papers. The students would not have to worry about taking computers away from any language majors that need to use the computer, nor would the lab take away classroom space because it would double as a classroom.

From the information we gathered from our interviews with students and faculty members, we were able to determine that should a new computer lab be provided for the English Department, students, as well as teachers, would make use of it.

Proposed Solution

We would like to improve Cameron University’s ability to cater to all students, and provide a convenient place for paper writing, research, and English classes available to the English Department. We suggest that Cameron converts room 3003 (Nance Boyer) into a computer classroom/lab. In that lab, we would like to have a small study area and reference section of English textbooks and reference books. We would also propose that Cameron hire a supervisor for the lab, and apply for the funding necessary to hire student workers who could stay in the lab at nights and whenever the supervisor could not be present. Cameron is already using classroom 3003 in Nance Boyer for some classes, but there are always open classrooms which could be used as alternative spaces for the classes which would be displaced. Cameron already has staff members who could set up the electronic equipment in the classroom, and the supplies we would need to fill the lab would be relatively cheap: chairs, tables, computers, and a desk. This proposal suggests an alternative to waiting in line at the Library for an open computer, or visiting the Center for Writers or Language Lab when they are overflowing with students. To build a computer lab large enough to hold classes in would make paper writing and research, along with learning and teaching, a much more convenient process.

Schedule

The following is a schedule of the tasks of the computer lab conversion.

8 week schedule for room 3003 computer lab conversion:

Week 1: Clear out room 3003.
Week 2-3: Order computers and furniture.
Week 3-4: Shipping of computers and furniture (this is assuming all items are in stock).
Week 5-6: Setting up computer lab (installing computers and arranging furniture).
Week 6-7: Hiring and training staff.
Week 8: Opening lab

According to our research, we presume that it will take approximately 8 weeks to get the computer lab set up and running. We allow only 2 weeks for shipping because we can choose expedited shipping for some items. There is a buffer in place between shipping and lab set up to allow for late or missing items to arrive. By week 8, the lab should be completely furnished and running with at a minimum of 3 people (a lab supervisor and two student workers).


Qualifications

Stefani Goode: A Senior English and International Languages major. She knows the faculty in the English department, and is acquainted with the limited availability of computers and classrooms in the English Department.

Alicia Jones: A Sophomore English major with a focus in Creative Writing. Her experience with graphic design along with her English research assignments provides her insight into the necessity of computer classroom labs for English majors.

Sarah Standish: A Senior English and International Languages major. She also has experienced the difficulty of accessing computers in the department or on campus. Her experience as a student worker in one of Cameron’s computer labs has taught her what is needed for a successfully run computer lab.

Renee Gettes: A college graduate who is pursuing a graduate degree in Nurse Practitioner specialty. She has taken several nursing classes at Cameron through ITV with the Altus and Duncan campuses, and has experienced the advantage of multimedia technology in the classroom and the disadvantage of limited computer classroom access for assignments.

Methods

As a group we decided that our primary research would be done via interviews and online searches. During our primary research phase we researched what areas on the Cameron Campus (specifically in the Nance Boyer building) would be a good area to set up a computer lab. We decided on the best possible room. We then researched computers and furniture and other lab required items online. We decided to interview various staff members at Cameron University that work in or have knowledge of computer labs. Our secondary research would be library research. We researched computer lab rules and regulations. We researched costs of Cameron Computer Lab supervisors.

Budget

As a group we decided that there is no reason to build an addition to Nance Boyer for our English Department Computer Lab. It is cheaper to just use one of the larger classrooms on the 3rd floor of Nance Boyer. We decided that room 3003 is the best choice for our lab. We have researched furniture, documcams, LCD projectors and computers, plus the cost of staffing a lab supervisor.

We decided on furniture from http://www.schooloutfitters.com/. The bookshelves cost 219.99, the tables are 284.99 each (we will need 15, since they hold only two computers each), the chairs are 119.99 each (we chose rolling office chairs), and the supervisor's desk could cost anywhere from 273.99-709.99 (depending on the model we chose to use). We decided on 2 bookshelves, 15 tables, 31 chairs, and 1 instructor terminal (at $273.99) and the sub-total is $8708.51.


The cost of the docucams and projectors will vary among new and refurbished items. We researched sites such as price.com, Epsom.com, and Dell. The site we believed to be best and most reasonably priced for projectors was Epsom. There were various docucams for overhead projectors or the type that is attached with the upper ceiling multimedia devices. The cost of a new docucam would average about $300.00, whereas a refurbished docucam would be about $80.00. The cost of a new LCD projector would average about $2000.00, and the most expensive one on the Dell website was $4500.00. The cost of a refurbished quality LCD projector on the Epsom website would be around $469.00.We decided on the $2000.00 LCD Projector and the $300.00 docucam and the sub-total is $2300.00.

Since Cameron University uses Dell Computers it was a group consensus that we stay with what is already being used. Dell has updated the look of their computers and after researching Dell’s premier site for Higher Education and their Home/ Home Office computers we found it would be cheaper to go with the Home / Home Office computers. A Dell Inspiron 537 ST with 18.5 inch Monitor costs $648.00 per computer. We decided that there should be 31 computers in the lab (30 student computers and 1 instructor terminal). We decided on 3 laser jet printers; Dell 1110 Laser Jet printers cost $119.00. We added 9 Dell surge protectors at $25.00 each and 3 printer cables at $19.00 each. The sub-total is $20,691.00 (this price does not include shipping & handling and tax).

The cost of furnishing a computer lab with computers, furniture and other items (such as docucam, LCD projector and surge protectors) costs in total $31,735.51 and this price does not include shipping, tax, and setup fees.


A supervisor at a Cameron Lab makes approximately $26000.00 a year. Cameron University gets Federal and State funding for student workers. Funding for the computer lab will be provided by donations.

Conclusion

In conclusion, we feel the that using Nance Boyer 3003 as a new computer lab and ITV classroom, while still holding regular classes there, would benefit the students. Equipping the new computer lab would be relatively cheap, since it would only need to be furnished with the appropriate technology and furniture. Since the new lab would also function as a classroom, classes that have been displaced from Nance Boyer in the past, such as Intro to Tech Writing, could be taught there. The computers would be available for any class taught there. When the lab is not being used by a class, it would be open to any English major, student taking an English class, or professor in the English Department to use. A new computer lab will benefit students and teachers at Cameron University by providing more computers to help with research, writing papers, and teaching classes.

Works Cited

Anchorage, University of Alaska. "UAA Technology." 8 December 2005.
UAA Computer Services. 7 November 2009.
.

Boulder, University of Colorado at. "Information Technology Services." 16 Auugust
2000. Computer Lab Design Considerations. 7 November 2009
<http://www/colorado.edu/its/recommendations/labs.html>.

Choung, Wang. "University of Southern California." 14 March 2007. Center for
Scholarly Technology at USC: TEL Success Stories. 10 November 2009
<http://www.usc.edu/its/cst/news/tel_success.php>.

Dell Computers and Laser Printers. 23 March 2007. 17 November 2009 <2009>.

Epson. 7 April 2008. 17 November 2009. <http://pos.epson/searchResults.html>.

Metros, Susan E. "The Educator's Role in Preparing Visually Literate Learners." Theory
into Practice (2008): 102-108.

SchoolOutfitters. 21 December 2008. 17 November 2009.
<https://www.schooloutfitters.com/catalog/index>.

Speaker, Kathryne. Students Perspectives: Expectations of Multimedia Technology in
a College Literature Class. PhD Thesis. Ewing: The College of New Jersey, 2002.

Stenzel, John. "UC Davis University." 26 June 1996. UC Davis English Department.
7 November 2009 <http://cai.ucdavis.edu/instruction/report/htm>.

Appendices

Age:

Circle One: Student / Alumni

Circle One: sophomore / freshman / junior / senior / graduate / instructor

1) Are departmental computer labs convenient?

2) How would a computer lab / tech classroom help students at Cameron?

3) How would a computer lab / tech classroom help the English Department?

4) Would it be convenient to make an English Department Computer lab an ITV classroom as well?

5) What classes could be taught through the English Department Computer lab / Tech classroom / ITV classroom?

6) Would you donate to the English department as a startup for the lab?

Proposal Reflection

Assignment 4 Reflection

Proposal writing has always been difficult for me. I have a hard time keeping all the details straight. Proposals are complex documents, even working in a group finding time to get together, to do research, piece it together, and then make it sound coherent took a great deal of work from everyone with in the group to accomplish. Though I was fortunate to work in a group where everyone did their part, I did find it hard not to work on a project solo; however, I got to know my group members and we worked quite well together.

I did enjoy throwing around ideas with my group, but it seems we all just agreed with my first idea. At first, I thought it would be better to explain to my group members why creating a computer lab for the English department would be important, but since they were all English majors or taking an English class my point was moot. They agreed to my idea, and that Thursday I scouted out prospective areas and classrooms for the lab. I found a classroom that I felt would be the best bet; however, I felt that losing the one classroom to make it a lab wasn’t quite fair to the classes being held in that room. I reviewed the spring semester schedule book for the best classroom within Nance Boyer for the lab. I wanted to keep the lab within the English Department, but open it up to all students. I discussed this why my group members and they agreed again. The only issued I had was where do we put the displaced classes. Unfortunately, I do not have an answer to that question.

I came up with the topic of the proposal, I researched part of the budget, I surveyed areas for possible lab sites, I added the schedule, and I reorganized the proposal (adding the works cited section from information gathered by Renee and Sarah; and added the budget graphs created by Alicia to the appendices). I also created the questionnaire with help from all my group members. Sarah did the initial proposal editing, and I did the final editing, as well as the final revisions.

I believe our proposal is feasible because creating a computer lab with the already given space is much cheaper than building a new building. The only out of pocket costs are the computers and furniture. Hiring a lab supervisor and a few student works still do not cost as much as creating a building from scratch. A computer lab in Nance Boyer is feasible because it creates a work environment for students without the costs of the newer buildings.

Though this was a tough project, my group seems to have things together. We have met a few times to go over our research, and then to review our speech parts. I only wish we had more time to do this project. I felt that there wasn’t enough time to really do surveys and detailed research. I also felt pressed to do a wonderful job on my oral presentation. I am not a public speaker and no matter how well I know the subject matter I will probably end up stuttering or adding ums or ahhs. I know this unprofessional and I am working on getting over my public speaking/ stage fright. My group does make me comfortable with my oral presentation and they all helped me pull specific details from the proposal to discuss. Without my group’s help, I doubt I could be as affective in my oral presentation. All in all, I would say this was a good experience for me, and quite a challenge.

Tuesday, December 1, 2009

Class Assignment - Allen Theater

1. What is the identified problem that the sample proposal deals with?
- The sample proposal wants to change the Allen Theater into a Movie Theater for campus students.

2. Do the writers of the sample proposal declare what they are proposing directly in their introduction?
- Yes, the writers declare what they are proposing directly in their introduction.

3. How do the writers of the sample proposal describe the Statement of the Problem? Do they integrate both their primary and secondary research data to frame the problem? Are you convinced that there is an urgent need to solve this problem after you read this section of their proposal?
- The writers state the problem as being bored and then turning to alcohol for entertainment. They do integrate some of their secondary research. I am unsure what their primary research was. I am not convinced that there is an urgent need to solve this problem.

4. How do the writers of the sample proposal propose their solution to the problem? Do they discuss the benefits of the solution in detail? Are you convinced that the solution is really effective? Why or why not?
- The writers propose that upgrading the theater with current films and low cost to students would decrease alcohol consumption on campus. They discuss briefly that bring current films to campus would help decrease alcohol consumption. I think adding current movies would give campus students more options but I don’t think this is a cure-all for overuse of alcohol.

5. Do you think that their method to put the solution into effect is effective? What do you learn for your group's method after reading this section (the method) of the sample proposal)?
- I am not so sure if in actuality the method is effective. The writers don’t seem to cover how they would get the current movies or if there will be a licensing issue. They should mention that in the methods. Other than that their methods seem student opinion based.

6. How do the writers of the sample proposal try to show that they are qualified for doing this proposal?
- The writers show how they are qualified by stating that they at some point in time were members of campus life, and they would know the situation better than anyone who has never been to the Texas Tech campus.

7. What are things in this sample proposal that impress you most?
- The formatting, graphs, and charts impressed me the most. The writers kept everything simple with clean lines and easy to read graphs and charts.

8. What are the aspects in this sample proposal you might want to do them differently?
- As much as I like the charts and graphs, I would double check how everything lines up on my proposal. I would make sure all my pages line up, and I would change the way it was written. The proposal shifts between Plain English and composition style English. The writers should make sure their text is the same throughout the proposal.

Wednesday, November 18, 2009

Group Progress Report on Proposal

To: Dr. Liu
From Sarah, ReneƩ, Alicia, and Stefani
Date: November 11, 2009
Subject: Progress Report for Group Proposal Project

Introduction
Our group proposal project is a proposal to fund and create a computer lab / tech classroom in Nance Boyer for the English Department’s use. We decided to write this proposal because most Cameron students must enroll in at least two English classes when they are undergraduate students. Often, other computer labs do not cater specifically to the English Department, nor do they have enough computers for an entire class’s use. Our intended audience is Dr. Liu, though it is possible that our proposal will also be read by other English Department professors, including Dr. Kingsley. It also may reach President Ross, who has the power to allocate some of Cameron’s funds to realize the goal of our proposal.

Work Completed
Before we were able to start our research, we discussed the need for such a lab. We also researched the cost of the project, and divided the work among ourselves. Sarah Standish, our group leader, has written our Introduction and Proposed Solution. She also will help conduct the primary research (one interview) and has helped with some secondary research (costs of supervisor’s pay, shelving, tables, chairs). ReneĆ© has already written our Qualifications and is working on our Works Cited, and has completed our secondary research about other computer labs. Alicia has written our Statement of Problem and Conclusions and is also making graphs. Stefani is writing the Methods and Budget sections of our proposal. We will work collaboratively on the Project Schedule. Stefani and Sarah will edit the proposal for cohesiveness and grammatical correctness.

Most of our research was completed by the second week of the project, but we still have to finish our primary research before Stefani is able to finish the Budget and Alicia can make our graphs.

We have met as a group to discuss our project three times. The first time, we decided exactly what we wanted our proposal to accomplish, and what research was necessary to complete the project. At the second meeting, we assigned jobs to each person. During the third meeting, we talked about what needed to be accomplished first, and split up the remaining research among us. At that meeting, we also decided on a Project Schedule.

Only one mishap has occurred so far, in our data collection. Sarah Standish, who works in a computer lab on campus, planned to interview her supervisor. Her supervisor was too busy to assist in the project, so Sarah has had to find a new computer lab supervisor to interview.

Work Remaining
Though we have completed the drafts of most of our work, some things remain to be completed:
· Sarah’s interview of a lab supervisor
· Give data to Stefani, who will then complete the Budget
· Budget passed on to Alicia, who makes the graphs
· Sarah and Stefani edit the final drafts of the sections turned in
· Final meeting to discuss possible revisions
· Revisions made

Conclusion

Overall, we have made excellent progress. Everyone is working hard to get our proposal done ahead of time so that we will have time to edit and revise the proposal before it is due. The first draft of our proposal should be complete this Saturday. We do not expect further complications.

Tuesday, November 17, 2009

Instructions - Revised

How to a Wash Mini Schnauzer

Introduction

These instructions will show you how to wash a miniature Schnauzer with inexpensive materials. Follow these easy steps and you will end up with a clean mini Schnauzer or two.

Note: Each of these steps can be done with more than one dog in the bath tub. Wash one dog and then the other dog.

Materials

2 to 3 large bath towels
Tearless baby shampoo or Dog Shampoo for Sensitive skin
Cotton balls
Bath tub

Safety Information

CAUTION: Be sure to read instructions on shampoo before using. The shampoo may cause irritation to dog if not correctly chosen.

WARNING: Remember that water and shampoo make for a slippery bathtub be careful not to slip and fall. Remember to keep dogs calm to avoid injury to them as well.

Tips before Getting Started

- Remember to remove dog collars from dog’s neck
- Always check water temperature
- Remember that bath tubs can be slippery
- Always rinse dog’s coat thoroughly

Instructions

Step1: Remove collar(s).
Note: Removing the collar will help prevent a chocking hazard to the dog as well as keep the collar dry and odor free.

Step 2: Remove any items from the bathing area that can harm the dog, such as soap, wash clothes, etc.

Step 3: Place cotton balls in ears of the dog.
Note: Have more cotton balls on hand since dogs have a tendency to shake them out of their ears. Placing cotton balls in the dog’s ear will help prevent ear infections caused by water sitting in the ear canal.

CAUTION: Do not push cotton balls too deeply in the dog’s ear. This will prevent the cotton ball from getting stuck!

Step 4: Turn on water and check the water temperature. Always test water with your fingers or wrist. The water should never be hot but lukewarm.

Step 5: Place dog(s) in bathtub and rinse dog(s) from tail to neck, leaving the face dry.

Step 6: Apply shampoo to hand and work into foam and apply to the dog’s fur starting from tail up to shoulders.

Step 6a: Apply shampoo to hands and work into foam and apply to legs; then work shampoo into the pads of the dog’s paws.

Step 6b: Repeat step 6a on front legs and paws.

Step 7: Apply shampoo to hand and work into foam, and then apply to dog’s underbelly.

Step 8: Rinse shampoo from dog’s back, under-belly, and legs.

Step 9: Rinse the dog’s face with water.
Note: The dog will fidget and shake its head, but try to avoid getting water in the dog’s eyes and nose. Allow the dog to shake itself out.

Step 10: Apply shampoo to hands and work into foam then apply to dog’s face and muzzle.
Note: Do this step quickly but thoroughly since dog’s have a tendency to want to run away at this point.

Step 11: Rinse shampoo from dog’s face and muzzle. Remember to grab the scruff of the neck to hold dog steady.

Step 12: Remove and discard cotton balls; then dry dog’s ears.

Step 13: Dry dog with a bath towel.

Step 14: Remove dog(s) from bathtub and allow to air dry completely.

Step 15: Put collars back on dogs once they are completely dry.

Conclusion

With these easy steps you can have a clean Schnauzer. Remember to follow the tips and notes in the instructions. Always read the caution sections in the instructions. Other than that, washing a Schnauzer or two is easy with practice and is quality time for you and your dog. Have Fun!

Wednesday, November 11, 2009

Reflection 2 - Revised

Stefani
ENG 2333
Dr. Liu
14 October 2009

Assignment 2 Reflection

In writing my claim letter, I choose scenario 1 because I do travel when time allows for it, and I have had issues with tickets or seats. I can only imagine how frustrated one can be when their purchases are not honored by the company. In thinking about this scenario I choose to write a claim letter that reflects irritation, but I didn’t make it an angry letter. From my experience, angry letters are not answered. I tried to keep my tone claim and attempted to show frustration.

In response to that claim letter, I choose to write a good news letter. The two reasons for this are that good news is a bit easier to write, and with a recession going on, companies want to keep as much business as possible. In writing my adjustment letter, I tried to keep my tone sincere and concerned for my customer. I believe most companies should think that way. Not necessarily is the customer always right, but if the customer can provide proof of error on the company’s part, then the company should shoulder the blame.

In writing my memo, I attempted to approach the issue with the over-use of the photocopier in a manner that would not make the employees feel as if that they are all being punished; however, the employees needed to know that there were consequences with for their actions. The employees needed to see how Ms. Ponds was being affected and what their over-use was for the company. I choose not to add a threat of termination because it just didn’t seem feasible to fire employees for using the copy machine. I did create an option that allows employees to pay for their copies or take time off to make copies elsewhere, and I feel this is workable.

In writing the claim letter, I found that the e-mail and letter format are equally as effective. The only issue with the e-mail format was setting it up. Once that was accomplished, it worked the same as an actual letter. The e-mail is liable to get there faster than a mailed letter and possibly read sooner too; however, an e-mail can just as well be put on the back burner.

The adjustment letter, though written as a good news letter was not as easy to write. Good news is great on the receiving end, but for the company to claim fault is not an easy issue. To apologize for an employee’s rude behavior or a mix-up and then apply an adequate appeal or compensation to the wrong’s done without losing too much face and finances can be as difficult as a bad news letter. In writing this letter, I worried most about the tone and if the message was both feasible and acceptable by both parties.

In writing the memo, format as well as tone was somewhat difficult for me. Trying to remind workers why the photocopying is an issue and why Ms. Ponds is upset were a challenge. I thought about where a photocopier might be and how it could cause issues besides the standard: wasting paper, not enough toner, and loss of petty cash or finances due to over-use; and what I discovered was that creating an issue regarding privacy with personnel files covered that pretty well. I just felt as if my tone could have been a bit sterner, and I just didn’t want to sound like a bully.

Overall, I believe that these documents are designed in a convincing and usable manner and they communicate effectively with diverse audiences while being ethical. Though this assignment was a challenge, I feel I am better prepared if a future employer asks me to write a claim letter, adjustment letter, and a memo. I have learned that I do need more practice in my tone and effectively presenting my information or thoughts.

Adjustment Letter - Revised

Uber-Travel Agency
415 W. Alpha Street
Palm Springs, FL 78156
(976) 555-5555

14 October 2009

Ms. Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556

Dear Ms. Stevek:

I was very unhappy to read your e-mail on October 12, telling me about the failure of my company validating your reservations during your cruise. I regret the treatment you received from both my employee and our sourced cruise-ship staff. Please accept my sincere apology for the difficulties your experience with us.

Melissa Reed, my company’s Customer Service manager, is looking into this matter right now. I will address the cruise companies that we send our customers to. I will gladly refund your out-of-pocket expenses or give you a voucher of the same value for your use on any future travel with no restrictions. Just let me know which you prefer.

I realize I cannot undo the inconvenient travel experience you had with my company. To make up for this, I would like to extend a 15% discount off your next travel booking with us.

You have been a loyal customer for many years, and I would hate to have this unfortunate incident spoil that relationship. Please give us another chance to serve you properly. Just bring this letter with you to your next booking, and we will give you your discount.

Sincerely,



Stefani G, President

Memo - Revised

Koller Construction Company Memo

To: Koller Construction Staff c: Lily Ponds, Personnel Manager
From: Stefani G, Assistant Personnel Manager
Subject: New policy regarding personal use of the company photocopy machine
Date: 7 October 2009

The purpose of this memo is to discuss the issues with making personal copies on company equipment. The goal is to come to a solution that will be acceptable for the company and its staff.

Summary

It has been brought to my attention that many employees have been using the company photocopier in the Personnel Manager’s office. Lily Ponds’ is highly frustrated with the over-budget due to personal use of the photocopier. Though this issue has been brought to the employees’ attention nothing has changed and it continues to cause stress among management. I have proposed a solution that will help with the over budget and employee photocopying issue.

Discussion

The use of the company photocopier has been a privilege that seems to be taken advantage of; since the only photocopier that is available for company use is in Ms. Ponds office. Ms. Ponds, the Personnel Manager, is highly unhappy about the over-use and about the lack of privacy in her office. As you know the photocopier has been moved out of the break-room and into her office for professional use. She has mentioned to me that many company members have been using the photocopier in her office without her permission and this is a problem; however her major complaint has been the over-budget in using the photocopier and it’s supplies.

There have been postings around the office about photocopier use and privileges.
However, for those unaware of the issue, it goes as follows:
1) Personal copies done on company time
2) Copies left in the photocopier
3) Photo paper is never replaced
4) Shortage in and rising costs of toner
5) Privacy of company files no longer private

Paper and toner are not cheap, and the staff is not being paid to run personal errands on company time. As a company we do allow all employees personal time to run errands. We are not equipped to cover the costs of extra company supplies.

Moreover, the Personnel Manager is completely uncomfortable with employees running in and out of her office just for personal copies. It becomes a matter of privacy for the company as well as individual employees as the personnel files are kept in her office. I’d like to start charging employees for personal copies to cover the costs of the additional supplies and overhead. I’d also like to set a time slot aside for when it would be appropriate for employees to make their copies and that way appropriate upper management will be available to supervise the use of the photocopier. This would help with the over-budgeting and keep the privacy of personnel files.

Recommendation

If you have any thoughts or suggestions on this please give me a call (x 5555) to discuss this matter further.

E-mail Claim Letter - Revised

Complaint regarding Uber-Travel Agency non-validation of cruise package.‏
From: Stefani G (stefani1880@hotmail.com)
Sent: Wed 11/11/09 3:23 PM
To: Stefani G (stefani1880@hotmail.com)

Dear Sir or Madam:

I use your travel agency at least twice a year, and have been doing so for five years, without any issues. However, in August I booked a cruise around the California coast for $ 700. This promotional cruise packages was supposed to include a cabin with an ocean view and my dinner meals. When I boarded the ship, I found that was not the case.

I was informed by the purser that my reservations was for a standard cabin and no meals were included with my reservation. I attempted to discuss this issue with both the purser and the cruise coordinator. I showed them my receipt from your agency, but they stated that your agency didn't submit the proper or necessary paperwork, and so no resolution was made. So I had to take the standard cabin and paid out of pocket for my meals. Upon docking back to at port, I called your company and spoke with Carry, but she stated that since I took the cruise, I wasn't entitled to a refund or a travel voucher.

I think you will agree I was treated unfairly by the cruise's staff as well as your own company. I was able to go on my cruise but was unable to completely enjoy my trip. Since my travel reservation was not honored, I have enclosed my a copy of my travel receipt from your company as well as a copy of my cruise receipt.

I would like to be refunded the $275.57 that I paid out of pocket for my meals.

Sincerely,

Mina Stevek

Mina Stevek
37 S. Park Place
Palm Springs, FL. 78156

(976) 556-5556

Attachments (2)

Wednesday, October 28, 2009

Class Activity - Evaluation Memo

To: Dr. Liu
From: Stefani Goode, LeAnn Skeen, Alicia Jones
Subject: Evaluation of paper airplane instructions.
Date: 28 October 2009

The purpose of this memo is to evaluate the procedure of making a paper airplane. The goal is to clarify the instructions.

Summary
While performing a usability test for these instructions, we found that the strength was in the graphics that were provided, the weakness was in the written instruction. Although, neither would be clear alone, they function better together.

Discussion
During the usability test the main issue was with the written instructions. The information in each step was too wordy which lead to confusion for the reader. There was also too much unnecessary information provided. There should have been a note regarding the pattern on the graphics as being the opposite side of the paper. The instructions should be written in plain English, making the sentences short and to the point.

The graphics do aid in the instructions by attempting to show what the instructions are telling. However, if the instructions were only done in graphics it would be too difficult for the reader to understand what to do let alone perform the instructions.

The solution to the main problem with the written text would be to shorten the instruction information. Use plain English and shorten the sentences. There needs to be an indicator for the graphics telling which is the inside of the graphic and which is the outside.

Recommendation
We would like to set aside some time to discuss with you the problems and possible solutions of this evaluation. If you have any thoughts or suggestions please email us at students@cameron.edu.

Monday, October 26, 2009

Assignment 3 Reflection

Stefani Goode
ENG 2333
Dr. Liu
28 October 2009


Assignment 3 Reflection


In reflecting upon this assignment, I found that it is a rather easy assignment once I figured out what I as going to instruct. While writing the instructions for this assignment I actually had to do the assignment as a dry run with help of an assistant (my sister). Once the dry run was completed we did followed the instructions and actually washed both our dogs. While she followed the instructions I took the pictures. I took more pictures than necessary and had to really go through them while writing out my steps for the instructions.


I had difficulty with my actual page layout. I wanted to have adequate white space but cohesion on the page with the pictures, text, font, color and alignment. When looking at a list of instructions as a whole, the details need to be fine tuned. I chose left align for the text because that is how Americans read. I chose to stick to the same type of font throughout the page but I added bold and color to the font for important information. I chose to align my pictures in the center; however, it was suggested to me that I align all my pictures in columns down the center of the page. I had some trouble deciding if this would look since some steps had more than one picture. I decided against aligning all the pictures in a column because that would increase the white space on the page (leaving more room with nothing to look at) and it would increase the page length.


As to a usability test, I think that it would fail only because in a classroom setting there is no way to wash a dog. On top of that my dogs are people shy and would not be the best at attempting this in a public setting. The instructions are usable but only in a home or private setting.


This assignment has made me focus on how instructions are written and what makes them effective. Language or wording is very important to getting your point across and remembering your audience helps. I considered my audience to be people like my family and worded my instructions appropriately. I believe the instructions to be effective.

Instructions - How to Wash a Mini Schnauzer

How to a Wash Mini Schnauzer

Introduction

These instructions will show you how to wash a miniature Schnauzer with inexpensive materials. Follow these easy steps and you will end up with a clean mini Schnauzer or two.
Note: Each of these steps can be done with more than one dog in the bath tub. Wash one dog and then the other dog.

Materials

2 to 3 large bath towels
Tearless baby shampoo or Dog Shampoo for Sensitive skin
Cotton balls
Bath tub

Safety Information

CAUTION: Be sure to read instructions on shampoo before using. The shampoo may cause irritation to dog if not correctly chosen.

WARNING: Remember that water and shampoo make for a slippery bathtub be careful not to slip and fall. Remember to keep dogs calm to avoid injury to them as well.

Tips before Getting Started

v Remember to remove dog collars from dog’s neck
v Always check water temperature
v Remember that bath tubs can be slippery
v Always rinse dog’s coat thoroughly

Instructions

Step1: Remove collar(s). Removing the collar will help prevent a chocking hazard to the dog as well as keep the collar dry and odor free.


Step 2: Remove any items from the bathing area that can harm the dog, such as soap, wash clothes, etc.


Step 3: Place cotton balls in ears of the dog.
Note: Have more cotton balls on hand since dogs have a tendency to shake them out of their ears. Placing cotton balls in the dog’s ear will help prevent ear infections caused by water sitting in the ear canal.


CAUTION: Do not push cotton balls too deeply in the dog’s ear. This will prevent the cotton ball from getting stuck!

Step 4: Turn on water and check the water temperature. Always test water with your fingers or wrist. The water should never be hot but lukewarm.


Step 5: Place dog(s) in bathtub and rinse dog(s) from tail to neck leaving the face dry.


Step 6: Apply shampoo to hand and work into foam and apply to the dog’s fur starting from tail up to shoulders.


Step 6a: Apply shampoo to hands and work into foam and apply to legs then work shampoo into the pads of the dog’s paws.


Step 6b: Repeat step 6a on front legs and paws.


Step 7: Apply shampoo to hand and work into foam then apply to dog’s underbelly.


Step 8: Rinse shampoo from dog’s back, under-belly, and legs.


Step 9: Rinse the dog’s face with water.
Note: The dog will fidget and shake its head but try to avoid getting water in the dog’s eyes and nose. Allow the dog to shake itself out.


Step 10: Apply shampoo to hands and work into foam then apply to dog’s face and muzzle.
Note: Do this step quickly but thoroughly since dog’s have a tendency to want to run away at this point.


Step 11: Rinse shampoo from dog’s face and muzzle. Remember to grab the scruff of the neck to hold dog steady.


Step 12: Remove and discard cotton balls then dry dog’s ears.


Step 13: Dry dog with a bath towel.


Step 14: Remove dog(s) from bathtub and allow to air dry completely.


Step 15: Put collars back on dogs once they are completely dry.


Conclusion

With these easy steps you can have a clean Schnauzer. Remember to follow the tips and notes in the instructions. Always read the caution sections in the instructions. Other than that, washing a Schnauzer or two is easy with practice and is quality time for you and your dog. Have Fun!



Wednesday, October 21, 2009

Job Letter - Revision

31 NW Lakewood Dr.
Lawton, OK 73505-3737 USA

16 September 2009

Ms. Ella
Department of College English Studies
Anhui University
Feixi Road 3, Hefei 230039
Anhui, P.R.China

Dear Ms. Ella:

I am writing in response to your September 15 online ESL forum on Lanternfish. I would like to be considered for the English teacher position at your university. I hope you find that my studies in linguistics and language at Cameron University qualify me for the position.

At Cameron University, I have taken a wide range of language courses, but my most interesting work has been in linguistics. In Teaching English as a Second Language, I learned about how adults and children acquire a second language and how to approach students effectively to instill a desire to learn a new language. The teaching methods this course are applied to almost all language acquisition. I have seen them used first hand in my various language courses. In addition, from my Advanced Grammar course, I have learned about grammatical structures and am able to teach them in a manner that will make students comfortable with English and its grammar.

At First Command Financial Planning in Bamberg, Germany, I worked as an office manager. I assisted my supervisor with client appointments. I would engage the clients in conversation to easy their anxieties and answer questions regarding the company. I would also invite the clients to return or call with any questions or needed information. My experience as a student worker at Cameron University introduced me to helping students with scholarship information or assisting them with finding the proper information for their issues. I helped in creating the invitations for scholarship applicants to meet with the counselor. I believe that the responsibilities and communicative skills I gained from these jobs will be valuable for the teaching position at your university.

More information about my education and experience is included on the enclosed resume, but I would appreciate the opportunity to talk with you at your convenience to discuss my application. You can reach me anytime at (580) 695-6510, or email me at stefanigoode@cameron.edu.

Sincerely,

Stefani N. Goode
Enclosure

Resume - Revised

Stefani N. Goode
31 NW Lakewood Dr.
Lawton, OK 73505-3737 USA
(580) 531-5152
stefanigoode@cameron.edu


Objective
An ESL teaching position that uses my grammar and linguistic skills

Education
B.A. in English
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· English Linguistics
· Literature
· Technical Writing
· Advanced Grammar and Usage

B.A. in Foreign Languages
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· German
· Italian
· General Linguistics
· Teaching English as a Second Language (TESL)

B.S. in Multimedia Design
Cameron University, Lawton, OK
Cumulative GPA: 3.1
Graduation Date: December 2001
Areas of Concentration
· Graphic Design
· Webpage Layouts
· Technical Communications

Work Experience
First Command Financial Planning, Bamberg, Germany
Office Manager, 2004
· Assisted in updating financial accounts and records
· Scheduled client appointments
· Maintained office supplies

Hastings Entertainment, Inc., Lawton, OK
Customer Service Manager, 2003
· Supervised a staff of 4 to 6 employees
· Updated video rental records
· Maintained sales at or above $2100 a day

Upward Bound, Cameron University, Lawton, OK
Student Worker, 2003-2002
· Scheduled appointments for tutoring sessions
· Scheduled students in workshops
· Maintained office supplies and phone records
· Maintained student files for office counselors

Career Services, Cameron University, Lawton, OK
Student Worker, 2002-2000
· Scheduled appointments for office manager
· Maintained PLUS scholarship files
· Assisted students in scholarship information gathering
· Maintained office supplies and phone messages
· Maintained student files for office manager

Languages
English
· Native speaker
· Read and write with high proficiency

German
· Speak fluently
· Read and write with high proficiency

Italian
· Speak with basic competence
· Read and write with basic competency

Memberships
National Honor Society
Since 2008

Sigma Tau Delta Honor Society (English Honor Society)
Since 2009

Awards
Who’s Who (Honorable mention)
2009
President’s Honor Roll
2008
Dean’s Honor Roll
2009, 2007, 2003, 2002


References
References available upon request

In-Class Assignment on Plain English

Stefani Goode
21 October 2009
In-Class Assignment on Plain English

Reflection
Plain English will help in writing technical documents by keeping the language simple. The article keeps the audience in mind when writing a document. The audience is as important as the point that is being made. If your reader is a non-native speaker then using Plain English will keep them from misunderstanding the point that is being made. Active voice is also important and it is something I struggle with now but I see how it can help make for an effective document.

Practice Using Plain-English
Audience: Students
Rhetorical Context: E-mail regarding new text book policy
---------------------------------------------------------------------------------
Subject: New policy regarding New Text Books for Class
To: Technical Communication Students (allstudents@cameron.edu)
From: Stefani Goode (sgoode@cameron.edu)
Date: 21 October 2009

Dear Students:

I am aware that most of you do not have the new text book for class. The book New Age Technical Communication is required for this class. You are expected to have the text book and most of you do not. I have made handouts for you for the first week of class but I expect you to order the book. I want you to have the book no later than 5 November 2009. The text books are available at the Cameron Bookstore. Get the book. You can also order the text book from Barnes and Noble by using their website. Call me with questions.

Thank you,

Ms. Goode

Wednesday, October 14, 2009

Class Activity - Analyzing Topic Discussion

Stefani Goode
14 October 2009
Class Activity 14 – Analyzing Topic Discussion
Topic 1

1. What will be your title for the instruction?
-- How to wash two Mini-Schnauzers

2. How will you introduce the set of instructions? What elements will you include in this part?
-- I would give a list of materials needed, a warning about ear care and a warning about possible accidents with shampoo and slipping in the tub.

3. What materials and tools does your reader need?
-- The reader will need shampoo (preferably tear-less and for sensitive skin), towels and cotton balls.

4. Are there any special terms your reader will need to learn and understand?
-- There will be mention of canine anatomy and the layman term will be given.

5. What safety information should you include in the instructions?
-- There should be mention about slipping hazards for both the person washing the dog and the dog. Shampoo in eyes and water in the ears are also safety concerns when washing a Schnauzer.

6. What kind of graphics would help your reader to carry out this task? What are the major steps in the task?
-- There are graphics (pictures of the dog being washed) and these pictures can show each step.

7. At what point in your instructions might a reader become confused or uncertain? How can you address that confusion or uncertainty?
-- The canine anatomy terminology can be confusing but can be easily explained in layman’s terms.

8. Can the task be carried out in the classroom? Why or why not?
--This task cannot be carried out in the class room because there is no bath tub and I don’t think my dogs will want to be bathed in public.

9. How would you conclude this set of instructions?
-- The instructions will be concluded with a freshly washed and towel dried dog.

Class Activity 14 – Analyzing Topic Discussion
Topic 2

1. What will be your title for the instruction?
-- How to cook Gulasch (German Stewed Beef)

2. How will you introduce the set of instructions? What elements will you include in this part?
-- I would give a list of materials needed, a warning about possible slips and burns from stove top.

3. What materials and tools does your reader need?
-- The reader will need a list of ingredients (such as meat, vegetables, seasonings, pots and other cooking utensils).

4. Are there any special terms your reader will need to learn and understand?
-- Other than the title there are not other special terms.

5. What safety information should you include in the instructions?
-- There will be mention of fire hazard, possible burning of self and of food, slips from boiling food.

6. What kind of graphics would help your reader to carry out this task? What are the major steps in the task?
-- There are graphics (pictures of the ingredients and of the cooking process) and these pictures can show each step.

7. At what point in your instructions might a reader become confused or uncertain? How can you address that confusion or uncertainty?
-- The reader might become confused at certain points in the cooking process like when to reduce and when to increase temperature and to remedy I would list when during the cooking process needs to be adjusted. The reader may become uncertain if they are lacking certain ingredients and to remedy this I would have to list other ingredients that can be substituted.

8. Can the task be carried out in the classroom? Why or why not?
-- This task cannot be carried out in the class room because there is no way to cook this in a tech class and it would take the length of the class time to prepare but a prepared version can be available for taste testing.

9. How would you conclude this set of instructions?
-- The instructions will be concluded with a pot of stewed beef for a meal.

Monday, October 12, 2009

Assignment 2 Reflection

Stefani Goode
ENG 2333
Dr. Liu
14 October 2009

Assignment 2 Reflection
In writing my claim letter, I choose scenario 1 because I do travel when time allows for it and I have had issues with tickets or seats. I can only imagine how frustrated one can be when their purchases are not honored by the company. In thinking about this scenario I choose to write a claim letter that reflected irritation but I didn’t make it an angry letter. From my experience angry letters are not answered. I tried to keep my tone claim and attempted to show frustration.

In response to that claim letter, I choose to write a good news letter. The two reasons for this are that good news is a bit easier to write and with a recession going on companies want to keep as much business as possible. In writing my adjustment letter, I tried to keep my tone sincere and concerned for my customer. I believe most companies should think that way. Not necessarily is the customer always right but if the customer can provide proof of error on the company’s part then the company should shoulder the blame.

In writing my memo, I attempted to approach the issue with the over-use of the photocopier in a manner that would not make the employees feel like they are all being punished; however, the employees needed to know that there were consequences with for their actions. The employees needed to see how Ms. Ponds was being affected and what their over-use was for the company. I choose not to add a threat of termination because it just didn’t seem feasible to fire employees for using the copy machine. I did create an option that allows employees to pay for their copies or take time off to make copies elsewhere and I feel this is workable.

In writing the claim letter, I found that the e-mail and letter format are equally as effective. The only issue with the e-mail format was setting it up. Once that was accomplished it worked the same as an actual letter. The e-mail is liable to get there faster than a mailed letter and possibly read sooner too; however, an e-mail can just as well be put on the back burner.

The adjustment letter, though written as a good news letter was not as easy to write. Good news is great on the receiving end but for the company to claim fault is not an easy issue. To apologize for an employee’s rude behavior or a mix-up and then apply an adequate appeal or compensation to the wrong’s done without losing too much face and finances can be as difficult as a bad news letter. In writing this letter, I worried most about the tone and if the message was both feasible and acceptable by both parties.

In writing the memo, format as well as tone was somewhat difficult for me. Trying to remind workers why the photocopying is and issue and why Ms. Ponds is upset was a challenge. I thought about where a photocopier might be and how it could cause issues besides the standard: wasting paper, not enough toner, and loss of petty cash or finances due to over-use; and what I discovered was that creating an issue regarding privacy with personnel files covered that pretty well. I just felt as if my tone could have been a bit sterner, I just didn’t want to should like a bully.

Overall, I believe that these documents are designed in a convincing and usable manner and they communicate effectively with diverse audiences while being ethical. Though this assignment was a challenge, I feel I am better prepared if a future employer asks me to write a claim letter, adjustment letter, and a memo. I have learned that I do need more practice in my tone and effectively presenting my information or thoughts.

Memo

Koller Construction Company Memo

To: Koller Construction Staff c: Lily Ponds, Personnel Manager
From: Stefani Goode, Assistant Personnel Manager
Subject: New policy regarding personal use of the company photocopy machine
Date: 7 October 2009

The purpose of this memo is to discuss the issues with making personal copies on company equipment. The goal is to come to a conclusion that will be acceptable for the company and its staff.

Summary
It has been brought to my attention that many employees have been using the company photocopier in the Personnel Manager’s office. Though this issue has been brought to the employees’ attention nothing has changed and it continues to cause stress among management.

Discussion
The use of the company photocopier has been a privilege that seems to be taken advantage of. Lily Ponds, the Personnel Manager, is highly unhappy about the over-use and about the lack of privacy in her office. As you know the photocopier has been moved out of the break-room and into her office for professional use. She has mentioned to me that many company members have been using the photocopier in her office without her permission and this is a problem.

There have been postings around the office about photocopier use and privileges.
However, for those unaware of the issue, it goes as follows:
1) Personal copies done on company time
2) Copies left in the photocopier
3) Photo paper is never replaced
4) Shortage in and rising costs of toner
5) Privacy of company files no longer private

Paper and toner are not cheap, and the staff is not being paid to run personal errands on company time. As a company we do allow all employees personal time to run errands. We are not equipped to cover the costs of extra company supplies.

Moreover, the Personnel Manager is completely uncomfortable with employees running in and out of her office just for personal copies. It becomes a matter of privacy for the company as well as individual employees as the personnel files are kept in her office.

Recommendation
I’d like to start charging employees for personal copies to cover the costs of the additional supplies and overhead. I’d also like to set a time slot aside for when it would be appropriate for employees to make their copies. If you have any thoughts or suggestions on this please give me a call (x 5555) to discuss this matter further.

Adjustment Letter

Uber-Travel Agency
415 W. Alpha Street
Palm Springs, FL 78156
(976) 555-5555

14 October 2009

Ms. Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556

Dear Ms. Stevek:

I was very unhappy to read your e-mail on October 12 telling me about the failure of my company validating your reservations during your cruise. I regret the treatment you received from both my employee and our sourced cruise-ship staff.

Melissa Reed, my company’s Customer Service Manager, is looking into this matter right now. I will address the cruise companies that we send our customers to. I will gladly refund your out-of-pocket expenses or give you a voucher of the same value for your use on any future travel with no restrictions. Just let me know which you prefer.

I realize I cannot undo the inconvenient travel experience you had with my company. To make up for this, I would like to extend a 15% discount off your next travel booking with us.

You have been a loyal customer for many years, and I would hate to have this unfortunate incident spoil that relationship. Please give us another chance to serve you properly. Just bring this letter with you to your next booking and we will give you your discount.

Sincerely,

Stefani Goode

Stefani Goode, President

E-mail Claim Letter

Complaint regarding Uber-Travel Agency non-validation of cruise package.

From: Mina Sevek (minastevek@num.com)
Sent: Mon 10/12/09 8:18 PM
To: CustomerCare@uber-travel.com

Dear Sir or Madam:

I use your travel agency at least twice a year, and have been doing so for five years, without any issues. However, in August I booked a cruise around the California coast for $ 700. This promotional cruise package was supposed to include a cabin with an ocean view and my dinner meals. When I boarded the ship I found that was not the case.

I was informed by the purser that my reservation was for a standard cabin and no meals were included with that reservation. I attempted to discuss this issue with both the purser and the cruise coordinator. I showed them my receipt from your agency but they stated that your agency didn't submit the proper or necessary paperwork and so no resolution was made. I had already paid for my cruise package and it was non-refundable. I took the standard cabin and paid out of pocket for my meals. Upon docking back at port I called your company and spoke with Carry and she stated that since I took the cruise I wasn't entitled to a refund or a travel voucher; and since I took the cruise wasn't entitled to make a formal complaint.

I think you will agree I was treated unfairly by the cruise's staff as well as your own. I was able to go on my cruise but was unable to completely enjoy my trip. Since my travel reservation was not honored, I have enclosed my a copy of my travel receipt from your company as well as a copy of my cruise receipt. I would like to be refunded the $275.57 that I paid out of pocket for my meals.

Sincerely,
Mina Stevek

Mina Stevek
37 South Park Place
Palm Springs, FL. 78156
(976) 556-5556

Attachments (2)

Wednesday, October 7, 2009

Class Activity 13 - Reading Response (Design)

The title is Chinese Dumplings and Potstickers.

The reader is given really nice graphics and images with background information regarding the process of dumpling making. Initially, when I navigated through the page I thought that the instructions under the pictures were the instructions for dumpling making. After scrolling down I noticed that within the background information were some instructions. All the design steps are there; proximity is shown by the grouping of pictures and headings, alignment is used to create white space and show a hierarchy within the document, repetition is shown by the same sized pictures being used and the same type and style of text being used, and contrast is show by black print is used on a white page with color photographs. There was a combination of both background information and instructions so the reader should be aware that there is a bit of bouncing back and forth through the article to get the information to perform the task.

It is hard to say if there is or is not enough information in each step. The reader must read through all the steps and attempt to discern what an actual step is and what background information is. A novice cook may find these instructions hard to follow, however; an advanced cook may see where the instructions are amid the author’s dialogue. An example of this would be under the picture labeled “adding some sesame oil, soy sauce, and cornstarch to the mix” there is a beautiful picture of chopped food in a large bowl but the statement underneath that picture is a slight discussion about food processors verses hand chopping ingredients. The organization is not quite right.

The author uses both sentences and phrases. The author tells you to do something but at the same time gives you a discussion revolving around what she has discovered in the process of learning how to make dumplings. The language is not as effective as it could be.

Graphics are used and they do follow the four design principles. They are group related, most show examples of what each step should look like (excluding the picture of a dog, that picture might confuse people). All the pictures line up; they are centered. Repetition is shown by the use of bold and plain font; the pictures are also following a pattern of showing similar items. Contrast is shown by the use of black and bolded black text and plenty of white space.

Basic structure for instructions:
1. There is a title
2. There is an introduction
3. Safety information is given in between the background information (not clearly listed)
4. Equipment and materials needed are listed at the end of the document
5. Steps and procedures are listed throughout the document and are hard to discern from background information
6. No conclusion is listed at the end but if the reader searches he/she might find something that can be called a conclusion at the end of the second to last picture.

The instructions are not very clear and can confuse the reader. The author should not add so much background information before and after each picture but list clear instructions. The author should also list materials and ingredients list at the beginning. The author should state clear safety information at the beginning of the document and possibly remind the reader when the particular process comes up, such as adding water to the frying dumplings will cause splashing and possibly burn the skin.

I would like the writer to review how recipes are setup in cookbooks and have the writer tailor her recipe in that format. The pictures are beautiful and should be kept but the instructional design needs work.

Class Activity - Memo Practice

Memo
To: English Tech. Comm. Class
From: Stefani Goode S.G.
Subject: Hofstede’s Dimensions of Culture
Date: 6 October 2009

The purpose of this memo is to present the main things I have learned from Hofstede’s article. The goal of this article is to inform the audience about cultural differences.

Summary
I was impressed at how Hofstede’s article points out different cultural values in one corporation within a global community. Of his list of five dimensions, I believe all play an important role in how a corporation works within its individual countries while comparing it to the global community. I would like to discuss these different cultural values and dimensions using technical communication when you have a chance.

Discussion
Hofstede identifies five dimensions; the dimensions include power-distance, collectivism vs. individualism, and femininity vs. masculinity, uncertainty avoidance, and long- vs. short-term orientation. Each dimension is broken down by details. Once the details are listed, cultural values can be discerned from a global view to a smaller national view.

Hofstede’s article points out how some national communities run their corporations within the global communities; and with that one can see how to integrate those ideas or values and cultural differences within their own corporation or company.

Understand the differences between each nation will help a global corporation as well as a national corporation work within a global community.

Recommendation
I would like to use Hofstede’s dimensions to discuss the use of technical communication on a much smaller global scale. I think we should ask Dr. Liu to participate in this discussion. Call me at 555-5555 for any further information.

Class Activity - Reading Response (E-mail)

In reading the business email article, I found that emails that are to the point, short, and clear to be the best way to get your business or point across. Your subject line should be clear regarding your purpose and you should leave out any unnecessary information or personal jokes, sayings, etc.. E-mail's advantages are fast communication, reaching many people at one time, distributes documents efficiently, and allows for individual management for routine communication. The disadvantages are it fails to assure immediate response, requires accommodations for technologies of some audiences, lacks privacy, omits face to face communication, risks miscommunication, and records all conversations and leaves a paper trail. After reading this article, I believe that the most important thing to remember when writing a business e-mail is to watch what I say because I don't get to take it back later.

Wednesday, September 30, 2009

In Class Activity - Memo

Memo
Date: 30 September 2009
To: Dr. Liu
From: Alicia Jones and Stefani Goode
Subject: Discussing the strengths of Sea-Tasty Tuna adjustment letter.

The purpose of this memo is to discuss the strengths of the Sea-Tasty Tuna adjustment letter that was read in class on 30 September 2009. The goal of the class exercise was to help us identify strengths and weaknesses in business documents.

Summary
In the class discussion we noted four major strengths for a good adjustment letter. The letter contained proper letter format, an opening apology, offered a solution to the problem, and closed with a good faith offering.

Discussion
In reading over the adjustment letter we found these following strengths:
· Proper letter format
o The writer used proper block letter format.
· Opening apology
o The writer opened with an apology noting the customer’s complaint/concern.
· Solution to the problem
o The writer offered coupons as compensation for the customer’s inconvenience.
§ However, the writer does not take complete blame for the incident, his tone suggests that the customer is also to blame; making this a weakness that needs to be noted.
· Good faith offering
o The writer attempts to restore the customer’s confidence in Sea-Tasty Tuna.

Recommendation
We would like to discuss with you some possible corrections for the adjustment letter. We think the class could also participate in this discussion and possibly add their input to the rewrite of the adjustment letter. We would like to meet at your earliest convenience.

Wednesday, September 23, 2009

Class Activity - Bad News Letter

Oasis Swimming Club
5555 W. Lane
Los Angeles, CA 90250
(521) 555-5555

23 September 2009

Ms. Sarah Smith
2175 N. Glenn Dr.
Los Angeles, CA 90250

Dear Ms. Smith:

Thank you for writing us about the loss of your contact lens on September 15, 2009. I understand that this is a problem.

According to your letter, you lost your contact lens while swimming laps in our Olympic trainer pool. Contact lenses are such small and delicate things. You stated that you didn’t have a replacement pair and had to forego swimming until you they could be replaced. Since losing your contact lens you were unable to compete in another athletic event. You are asking us to reimburse you $75 the cost of a replacement contact lens.

As you know, our company has all members sign a contract that explicitly states that the management is not responsible for any member’s personal property, lost or stolen. If you re-read your contract carefully you will see that statement. Thus we are not responsible for your lost contact lens; each member has a personal responsibility to take care of their own items.

However, your contact lens maybe recovered at the next pool cleaning scheduled for this week Friday. Recovery may be as simple as looking through the pool filter and seeing if it was simply backwashed. To prevent this from happening again please make sure all personal items are secure in one of our many locker rooms.

As for the contact lens, I can have maintenance look through the filter trap and see if they can find it, if that is what you would like us to do please contact me at the number above.

We hope this issue will not hinder your future use of our facility.

Sincerely yours,
Stefani Goode
Stefani Goode, Manager
Customer Service Department

Tuesday, September 22, 2009

Assignment 1 Reflection

Stefani Goode
ENG 2333
Dr. Liu
23 September 2009

Assignment 1 Reflection

In doing this assignment, I have learned a few new things about myself. At first, I was a bit apprehensive in my job searches since the first ten or so I didn’t quite fit the criteria. Dr. Liu stated that if I don’t have some of the criteria, I could always show my prospective employer my abilities in my job letter. I had a bit of difficulty starting the job letter because showing by examples was not easy for me. It is not easy writing a job letter with no experience in that field but it does help give me an idea of what I am supposed to do. After going through some more job searches, I found I was qualified for quite a few.

My resume feels pretty standard; however, I was a bit concerned about listing all my work experience since most of my jobs were part-time work and nothing serious. I couldn’t remember all of my work positions and employers names but found out that it wasn’t necessary to include them. I only put the last 4 major jobs I had and that made it easier. An interesting thing I did learn was that my reference page should include professional references such as professors and employers. For me, using professors as professional references helps in creating a more substantial reference page.

Now that I have a decent resume and job letter I can continue to update them for future use. In creating this resume I found that it helps me in the near future because the graduate program I would like to be accepted to requires a resume. I feel more prepared for the next step in the job process.

Resume

Stefani N. Goode
31 NW Lakewood Dr.
Lawton, OK USA
(580) 555-5555
stefanigoode@cu.edu


Objective
An ESL teaching position that uses my grammar and linguistic skills

Education
B.A. in English
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· English Linguistics
· Literature
· Technical Writing
· Advanced Grammar and Usage

B.A. in Foreign Languages
Cameron University, Lawton, OK
Cumulative GPA: 3.29
Prospective Graduation Date: May 2010
Areas of Concentration
· German
· Italian
· General Linguistics
· Teaching English as a Second Language (ESL)

B.S. in Multimedia Design
Cameron University, Lawton, OK
Cumulative GPA: 3.1
Graduation Date: December 2001
Areas of Concentration
· Graphic Design
· Webpage Layouts
· Technical Communications

Work Experience
First Command Financial Planning, Bamberg, Germany
Office Manager, 2004
· Assisted in updating financial accounts and records
· Scheduled client appointments
· Maintained office supplies

Hastings Entertainment, Inc., Lawton, OK
Customer Service Manager, 2003
· Supervised a staff of 4 to 6 employees
· Updated video rental records
· Maintained sales at or above $2100 a day

Upward Bound, Cameron University, Lawton, OK
Student Worker, 2003-2002
· Scheduled appointments for tutoring sessions
· Scheduled students in workshops
· Maintained office supplies and phone records
· Maintained student files for office counselors

Career Services, Cameron University, Lawton, OK
Student Worker, 2002-2000
· Scheduled appointments for office manager
· Maintained PLUS scholarship files
· Assisted students in scholarship information gathering
· Maintained office supplies and phone messages
· Maintained student files for office manager

Languages
English
· Native speaker
· Read and write with high proficiency

German
· Speak fluently
· Read and write with high proficiency

Italian
· Speak with basic competence
· Read and write with basic competency

Memberships
National Honor Society
Since 2008

Sigma Tau Delta Honor Society (English Honor Society)
Since 2009

Awards
Who’s Who (Honorable mention)
2009
President’s Honor Roll
2008
Dean’s Honor Roll
2009, 2007, 2003, 2002


References
References available upon request

Job Letter

31 NW Lakewood Dr.
Lawton, OK USA

16 September 2009

Department of College English Studies
Anhui University
Feixi Road 3, Hefei 230039
Anhui, P.R.China

Dear Madam:

I am writing in response to your September 15 online ESL forum on Lanternfish. I would like to be considered for the English teacher position at your university. I hope you find that my studies in linguistics and language at Cameron University qualify me for the position.

At Cameron University, I have taken a wide range of language courses, but my most interesting work has been in linguistics. In one course, I learned about methods on how adults and children acquire a second language and how to approach students in a calm manner to instill a desire to learn a new language. These methods are applied to almost all language acquisition. I have seen them used first hand in my various language courses. I have learned about grammatical structures and am able to explain them in a manner that will make students comfortable with English and its grammar.

At First Command Financial Planning in Bamberg, Germany, I worked as an office manager. I assisted my supervisor with client appointments. I would engage the clients in conversation to easy their anxieties and answer questions regarding the company. I would invite the clients to return or call with any questions or needed information. My experience as a student worker at Cameron University introduced me to helping students with scholarship information or assisting them with finding the proper information for their issues. I helped in creating the invitations for scholarship applicants to meet with the counselor.

More information about my education and experience is included on the enclosed resume, but I would appreciate the opportunity to meet with you at your convenience to discuss my application. You can reach me anytime at (580) 555-5555, or email me at stefanigoode@cu.edu.

Sincerely,

Stefani N. Goode

Stefani N. Goode


Enclosure

Wednesday, September 16, 2009

Class Activity - Claim Letter

16 September 2009

Mr. Bob Smith
Thermos R Us
1408 Gore Blvd.
Fairbanks, Wa 58679

Dear Mr. Smith:

I recently purchased your company’s Uber Travel Thermos for $8.95 at your store’s associate’s recommendation. Your associate assured me that it was a leak proof thermos made of the highest grade of plastic. However, upon the first use of the thermos, I found the claim to be a gross overstatement.

The thermos was purchased for my toddler’s use at daycare with the assurance that it would not leak when it was being used. It was brought to my attention that upon first use of the thermos it leaked on the daycare floor and then again at home on the family dining room table cloth. When the thermos leaked on the table cloth I tried to remove the stain myself with club soda and was unsuccessful. I then took the table cloth to the dry cleaners and again was unsuccessful. A replacement table cloth would cost me $35.

As you see this is a problem. I called your store and spoke with Mary Sue and she told me that I should have carefully read the thermos care instructions which were not included in my purchase.

I would like you to replace my thermos or refund me the purchase price of the thermos. I would also like compensation for my ruined table cloth. Enclosed is the copy of the thermos receipt and a receipt for the ruined table cloth.


Sincerely,


Stefani Jones


Enclosure

Wednesday, September 9, 2009

Class Activity 4 - Response

In reviewing 3 of the 5 job letters, 2 are polar opposites when it comes to how they state information. In jobletterstudentsample2, the format is left aligned and all 4 major paragraphs are included. The author shows by example what she can do for the prospective company. In jobletter1, the author has the left aligned format and the 4 necessary paragraphs. The author does not mention which specific job ad or job they are applying for. The author also asks questions in the opening and concluding paragraph. This makes the author look unsure and not confident. The third job letter, jobletterstudentsample3, has a decent format but the author does not pay attention to detail and the receivers address is not aligned correctly. This author makes the same mistake as the previous author in that she does not mention which specific job ad or job she is applying for. She also does not list what type of enclosure is added to her letter. I prefer the format and flow of jobletterstudentsample2 because this author follows a clear and concise format and hits all the major points for the prospective employer.

After-Class Resume Response

While working on my resume I noticed that the "don'ts" are good advice. I noticed that my objective is not clearly stated if at all. I need to work on my parallelism and adjust my white space. I noticed some of the Microsoft Word templates offer certain types of resume but not quite what I needed. I think my resume is a combination of both a skills resume and a chronological resume. I was confused on how to explain the large gap in time of my work experience and my current status but the reading states that I should address this in the job letter. So as it stands, I am using all the "do's" and "don'ts" of the after-class reading to help tweak my resume.

Wednesday, September 2, 2009

Class Activity 2 - Job Ad Critique

Stefani Goode
2 Sept. 2009
Class Activity 2

1.) The reader’s professional that deals with children. So they are probably teachers or school administrators.
2.) The reader is Asian and so there will be cultural differences in the way the job letter is written.
3.) The reader’s expectation about the job is finding a person that is professional and qualified to teach. The reader is looking for native English speakers with a degree in English or Education. They require government teaching certification and ESL experience.
4.) The reason for the reader to read my document is that I can fill all the requirements plus I can add to them by teaching courses in English Literature and add to the understanding of Urban English.
5.) The reader values ESL experience and an active, easy-going personality in the classroom. The reader wants the potential ESL instructor to be able to interact with the class in such a way as to get the students to open up and actually speak.
· Native English Speaker
· Degree in English / Education
· Government Recognized Teaching Certificate
· Previous ESL experience
· Active personality
· Interaction with students
· Current passport
6.) My Qualifications:
· Will receive a BA in English Literature and International Languages
§ Languages of interest are English, German, and Italian
· I am a native English Speaker
· Will be attaining a Government Teaching Certification
· Experienced in Multicultural atmosphere
§ Assisting German Nationals with English while living in Germany
· Previous ESL experience
§ Teaching English Conversation to German Nationals (adults and children)
§ Teaching English Conversation via Online Web Catch to Japanese Nationals


Renee G.
Part II. Classmate Critique

1. To make a minor correction to answer # 1 on part I. The reader or the audience is a professional with experience in education. According to the job posting, the reader(s) are familiar with the country and educational requirements.
2. Elaborate on your communication skills and your personality style which essentially is important to this employer. They are seeking not only experience but individuals that are sociable and interact well with other teachers and students.

Wednesday, August 26, 2009

Group Activity 2 Group 2 - Organizing Information

1.3 Timeline and Event Summary
Chronological: The section is referring to the times and dates in the order that they happened, from the time the planes left Boston to the time they hit the Twin Towers.
Spatial: This section describes specific directions of the flight path as well as which specific tower was hit and when.
Cause and Effect: The section refers to how the planes hit the Twin Towers and the resulting destructive aftermath. The cause was the high jacked planes crashing into the Twin Towers resulting in the collapse of a New York City block.

Class Activity 1: Group 2

1. The website is about family and child protective services. And the Texas Department of Family and Protective Services publishes the site.
2. The language used for the site is more formal, but with the links for the different chapters they advertise more information, making it easier and more efficient for the reader to navigate the site. The word choice is chosen for anyone with basic reading skills. The information is specific and clear.
3. The visual design for the site is simple and doesn’t distract from the information the site has to offer. The graphics are basic and not flashy.
4. The authors put the site up to inform the public of particular family and protective services. The site solves problems with having to keep calling for certain information and gives the reader additional information that can’t be easily answered over the phone. And cuts costs on hard copy paper.
5. The goals of the publishers are to inform readers on specific information regarding child and family services.

What is Technical Writing?

What is Technical Writing?
Technical writing is writing that is will inform a reader with specific information about a specific product or specific need. The documents are written clearly and concisely to help the reader understand what is being expressed. Technical documents are designed to help the reader or user navigate easily so that they can get to the information that is important to them. The documents help the reader understand the pros and cons of the specific product or need. The document uses graphics and text to help express what is being explained but they do not hinder in the expressed meaning of what the document states. These documents are written to express information so that the reader has a clear understanding of it.

Wednesday, August 19, 2009

Fall 2333 Tech Writing Portfolio Questions

1. What is an online portfolio?
According to the text, “an online portfolio can begin as an electronic version of a traditional hardcopy portfolio—using the World Wide Web or CD technology to display and distribute your work.”

2. What are the differences between online and paper portfolios?
Online portfolios are portfolios that are on the Web and may start out as the only portfolio or a compliment to a paper portfolio. A paper portfolio is a hardcopy portfolio. Also according the text, “the major difference between an online and a paperportfolio is one of usage: an online portfolio must act without support.”

3. Please list two advantages and disadvantages of online portfolio.
The text lists these as two advantages, “first, an online portfolio demonstrates the technical proficiency of its creator, and makes the statement that the creator is familiar with the current trends in communication. Second, an online portfolio has no bulk – whether it is Web-based or CD based, it does not have to be carried, stored and maintained like a paper portfolio.”

The text lists these as two disadvantages, “first, because online portfolios have a wider distribution than paper portfolios, files could be stolen or altered by anyone unless encryption technology is used.” No matter how it is encrypted on the Web nothing is completely safe so online work is never truly safe. Second the text lists, “Second, assembling an online portfolio requires specific software and online design skills that not every professional possesses, e.g., a print designer wishing to create a portfolio of work may be unfamiliar with either
Web publishing techniques or presentation software.” Not everyone is familiar with all the presentation software or Web publishing techniques and learning new software can be tedious and frustrating.

4. In what ways can you use certain visual styles to help you do a good job in your online portfolio?
Potential supervisors or bosses will initially encounter the visual presentation of your work is through the design scheme of your CD cover or case or your Online portfolio. This is where the presenter can impress with visual aid but the presenter must remember that his/her portfolio needs to be self contained, meaning all links and attachments work well within the portfolio. According to the text, “a well-designed visual interface is either intuitive or instructive—the interface is designed so that users will either already know how to navigate it or it provides users with ways of learning and adapting to the new interface.”

5. In what ways can you use language styles to help you do a good job in your online portfolio?
The style and tense of the language used can make a portfolio clear and concise. It is an advantage to make sure that your portfolio is clear of errors and bad language. And according to the text the portfolio should be written in first person so that way each section is short and direct. The text also states, “simple mistakes in your portfolio’s pieces, such as spelling or grammatical errors, can destroy your credibility with evaluators."So as a portfolio presenter, he/she must remember to search carefully for and correct mistakes in ones pieces.

Fall 2333 Tech Writing Initial Assignment

1. I am currently a double major at Cameron. I am an English and Foreign Languages major. I am planning on getting a master’s degree in either Teaching English as a Second Language or Linguistics. I choose these two fields because they allow me to apply both my majors to one field of study. Overall, I would like to teach English overseas at either a college level or at an adult Conversational School. These skills I will learn in this course will help me sell my skills to the job marking I am aiming for.

2. The skills I will learn in this Tech Writing course will allow me to write an effective resume and cover letter. I will also need to know how to write proposals and memorandums when dealing with a University and its staff. The skills I will learn in this course will help me communicate effectively with my audience.

· I will write on the job because it is necessary when dealing with University Staff members and Overseas Conversational Schools.
· I will be writing for future supervisors and potential bosses. I will also be writing for myself when updating my resume.
· I can expect European and Asian audiences to be viewing my writing and so the potential for loss of communication is great. I have to be very aware of my audience and their understanding of my point or purpose.