Oasis Swimming Club
5555 W. Lane
Los Angeles, CA 90250
(521) 555-5555
23 September 2009
Ms. Sarah Smith
2175 N. Glenn Dr.
Los Angeles, CA 90250
Dear Ms. Smith:
Thank you for writing us about the loss of your contact lens on September 15, 2009. I understand that this is a problem.
According to your letter, you lost your contact lens while swimming laps in our Olympic trainer pool. Contact lenses are such small and delicate things. You stated that you didn’t have a replacement pair and had to forego swimming until you they could be replaced. Since losing your contact lens you were unable to compete in another athletic event. You are asking us to reimburse you $75 the cost of a replacement contact lens.
As you know, our company has all members sign a contract that explicitly states that the management is not responsible for any member’s personal property, lost or stolen. If you re-read your contract carefully you will see that statement. Thus we are not responsible for your lost contact lens; each member has a personal responsibility to take care of their own items.
However, your contact lens maybe recovered at the next pool cleaning scheduled for this week Friday. Recovery may be as simple as looking through the pool filter and seeing if it was simply backwashed. To prevent this from happening again please make sure all personal items are secure in one of our many locker rooms.
As for the contact lens, I can have maintenance look through the filter trap and see if they can find it, if that is what you would like us to do please contact me at the number above.
We hope this issue will not hinder your future use of our facility.
Sincerely yours,
Stefani Goode
Stefani Goode, Manager
Customer Service Department
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